Manager, Technology Logistics and Technical Services

ABOUT PER SCHOLAS:

For 30 years Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals uplifting communities and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners ranging from Fortune 500 companies to innovative startups were forging inclusive tech talent pipelines fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20 cities and counting Per Scholas offers no-cost training programs in the most sought-after tech skills spanning Cloud Cybersecurity Data Engineering IT Support Software Engineering and more. To date 30000 individuals have been trained through Per Scholas propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting follow us on LinkedIn X Facebook Instagram and YouTube.

Per Scholas preferred hires reside within the following states: AZ CA CO FL GA IL IN KS MD MA MI MO NC NJ NY OH PA TX WA

Position Title: Manager Technology Logistics and Technical Services

Reports To: Director Classroom & Technology Support

Campus: Brooklyn NY

Job Summary:

The Manager Technology Logistics and Technical Services is a specialized hands-on role accountable for the technical supply chain including the coordination of all education technology inbound/outbound logistics the refurbishment of technical assets and the delivery of remote Level 1/Level 2 support across all campuses.

What Youll Do:

Logistics and Inventory Management

• Logistics Coordination: Serve as the primary point of contact for vendor-held buy and hold products initiating and coordinating the accurate shipment of equipment to align with project and deployment schedules.
• Shipping & Receiving Operations: Execute and oversee all inbound and outbound shipments of technology products including packaging and delivery of materials for projects new sites and satellite campuses.
• Inventory Control: Maintain accurate inventory records for technology held on-site (ready for deployment or refurbishment) and track the status of vendor-held assets.
• Process Documentation: Develop and enforce Standard Operating Procedures (SOPs) for all logistics shipping and handling processes to maximize operational efficiency.

Technical Operations and Support

• Remote Technical Support (L1/L2): Provide direct Level 1 and Level 2 remote troubleshooting and technical support to 25 campuses for classroom technology and learner devices.
• Refurbishment Management: Manage and execute the full process for repurposing end-of-lifecycle lab laptops into reliable loaner pool devices.
• Technical Bench Work: Perform hands-on technical tasks including hardware repair component replacement system imaging data wiping and applying technical standards to devices within the refurbished loaner pool.
• Quality Assurance: Implement a thorough QA process to ensure all refurbished loaner laptops meet required performance and cosmetic standards before deployment.
• Lab Management: Oversee the organization maintenance and supply levels of the refurbishment workshop/lab space.

Team Leadership and Communication

• Supervision: Recruit train and oversee potential interns temporary staff or learners/volunteers assisting primarily with the refurbishment and lab operations.
• Mentorship: Provide guidance and direction to ensure high quality of work and strict adherence to technical standards in the lab and shipping areas.
• Collaboration: Act as liaison between the EdTech team Procurement Campus IT/Lab Managers and shipping vendors.

What Youll Bring to Us:

Education and Certifications

• Education: An Associates degree or specialized vocational training in Information Technology Logistics or a related field is preferred. Equivalent professional experience is accepted in lieu of a degree.
• Certifications: Relevant professional certifications such as CompTIA A Network or certifications from a major hardware vendor (e.g. Dell HP) are highly desirable.

Professional Experience

• Technical & Support Experience: 2 years of progressive hands-on experience in IT technical support (Tier 1/2) and/or hardware repair/bench work.
• Expertise in remote troubleshooting for classroom technology learner devices and common educational software.
• Deep proficiency in laptop hardware diagnosis and repair and mass deployment techniques (e.g. OS imaging).
• Logistics & Inventory Experience: 2 years of experience in inventory management logistics or warehouse operations specifically handling high-value assets and coordinating shipments.
• Proven ability to manage vendor relationships related to product holding (buy and hold systems) and coordinate inbound/outbound shipments to multiple sites.
• Meticulous attention to detail in tracking logging packaging and securing high-value inventory.
• Management Experience: Prior experience supervising or mentoring junior staff interns or volunteers in a technical warehouse or lab environment.

Personal Characteristics

• Exceptional Ownership & Accountability: You possess a strong sense of responsibility taking full ownership of all logistical outcomes and technical resolutions ensuring mission-critical assets and services are maintained.
• Highly Organized & Detail-Oriented: Exhibits meticulous attention to detail required for accurate inventory tracking precise technical work (refurbishment) and disciplined process execution.
• Proactive Problem-Solver: You are resourceful and proactive anticipating hardware failures or logistical bottlenecks and implementing effective repeatable solutions rather than waiting for issues to escalate.
• Customer-Focused Communicator: An effective communicator (both oral and written) who demonstrates patience and empathy when providing technical support to non-technical staff across all campuses.
• Mission Aligned: Experience working within the non-profit or education technology sector is a plus.

For this role specifically we are targeting a salary of $71000/year with a range between $60000/year and $71000/year where the difference in salary is typically determined by several factors including geography in which the selected candidate resides and alignment with qualifications and experience.

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