Change & Adoption Officer, AI

1. Change Strategy & Stakeholder Enablement:

• Develop and implement comprehensive change management plans for AI product and platform rollouts focusing on minimizing resistance and maximizing engagement.
• Identify analyze and prepare key stakeholders across the organization crafting targeted communication and training programs for technical and non-technical audiences.
• Build a network of AI champions and super-users to foster a culture of data-driven experimentation and advocacy.

2. Usage & Adoption Monitoring:

• Define track and report on a suite of adoption and utilization KPIs (e.g. active users feature usage frequency session depth user proficiency scores).
• Establish and monitor dashboards for real-time visibility into AI tool adoption across different business units and user personas.
• Conduct regular pulse checks surveys and interviews to gather qualitative feedback on user experience barriers and enablers.

3. Value Itemization & Realization:

• Partner with Finance Product and Business leads to define the value hypothesis for each major AI initiative (e.g. cost savings revenue growth risk reduction productivity gains).
• Create and maintain a Value Realization Roadmap linking specific AI capabilities to business processes and quantifying expected vs. achieved outcomes.
• Lead post-implementation reviews to measure ROI document case studies and identify opportunities for value optimization and scaling.

4. Continuous Improvement & Sustainment:

• Analyze adoption data and user feedback to identify gaps friction points and training needs.
• Develop targeted interventions (micro-trainings guides workflow tweaks).
• Iterate on change strategies based on empirical evidence to improve the adoption curve for subsequent AI rollouts.
• Institutionalize best practices and learnings into the companys AI deployment playbook.

Qualifications :

• Bachelors degree in Business Administration Organizational Psychology Technology Management or a related field.
• 5 years of experience in change management adoption or value realization roles preferably within a technology SaaS or digital transformation environment.
• Proven experience designing and executing change programs for enterprise software platforms or AI/ML tools.
• Strong expertise in data-driven decision-making with proficiency in analytics and visualization tools (e.g. Power BI Tableau Google Analytics adoption platforms).
• Exceptional communication facilitation and stakeholder management skills with the ability to simplify complex technical concepts.
• Certification in a recognized change management methodology (e.g. Prosci ADKAR).
• Direct experience with AI Machine Learning or advanced analytics initiatives.
• Understanding of agile project delivery and product management principles.
• Experience in developing business cases and quantifying financial/value

Remote Work :

No

Employment Type :

Full-time