Customer Reference Specialist (Contract)

About the Role:

Glean is seeking a Customer Reference Specialist (Contract) to join our Marketing Team and help build a world-class customer advocacy engine. Youll partner closely with Sales Customer Success Product Marketing and Comms/PR to support our reference request desk produce compelling customer stories coordinate speakers for events and drive reviews and social proof turning customer proof into stories that move markets and bringing measurable outcomes to life.

You will:

• Reference Desk
• Support intake qualification and fulfillment of sales and marketing reference requests; uphold SLAs and provide clear status updates to stakeholders.
• Maintain accurate referenceability approvals and logo rights; coordinate with customer Comms/PR and Legal to ensure compliance.
• Storytelling and content production
• Assist in sourcing scoping and delivering customer stories across formats: written case studies customer films fireside chats blog quotes and social snippets
• Coordinate interviews compile notes draft briefs manage reviews/approvals and track status through publication and enablement handoff.
• Coordinate with creative vendors and internal teams on video shoots and design deliverables (briefs schedules releases).
• Events Launches and Social Proof
• Recruit and prep customer speakers for Glean events (ie. Glean:LIVE) webinars and executive programs (ie. Customer Advisory Days).
• Programmization
• Maintain dashboards and trackers; report on requests fulfilled stories inflight coverage by industry/segment and outcomes.

About you:

• Basic Qualifications
• 12 years in customer marketing customer reference programs product marketing PR/comms or customer success in B2B SaaS.
• Excellent project coordination organization and attention to detail across multistakeholder projects.
• Strong interviewing and writing skills; able to turn raw inputs into clear outcomedriven narratives.
• Confident concise communicator with internal and customer stakeholders.
• Tool fluency: Google Workspace; Salesforce; project tools (e.g. Asana); comfort with spreadsheets and light data hygiene.
• Preferred Qualifications
• Experience coordinating video productions or working with creative vendors
• Comfort with AI/LLM product concepts and enterprise AI Agents use cases.
• Light analytics skills for pulling QAing and presenting program metrics.

Location:

• This role is remote or hybrid out of one of our offices (SF Palo Alto Nashville NYC)

Compensation:

The standard hourly rate for this position is $50.00 - 60.00 per hour. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.