Customer Director
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Req ID:508119
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
Could you be the Customer Director were looking for (The primary work location of this position has been identified as Philadelphia PA for the purpose of this job posting however any location where Alstom has a physical office on the east coast of the United States or in Texas could be considered).
Your future role
Take on a new challenge and apply your customer relationship management and strategic business development expertise in a new cutting-edge field. Youll work alongside dedicated and collaborative teammates.
Youll drive customer satisfaction and loyalty while growing business opportunities and ensuring project profitability. Day-to-day youll work closely with teams across the business (including Sales Tendering and Project Management) champion a customer-centric culture and contribute to negotiations during the tender phaseand much more.
Well look to you for:
Growing business by selling existing or new products to existing customers to maximize revenue and profits
Acting as the main point of contact for customers and being the primary authority on all customer issues
Securing and regularly measuring customer satisfaction
Contributing to negotiations during the tender phase
Partnering with the Project Managers to ensure the success of project execution
Leading commercial discussions to support project execution teams resolve issues that protect business interests and maintain customer satisfaction
Applying ALSTOM rules on ethics and compliance in all selling and customer management activities
Identifying new business opportunities with customers understanding their needs and gathering key data including budgets
Leading the Business Opportunity Review (BOR) Go/No Go and Tender Review Meetings (TRM)
Collaborating with cross-functional teams to foster a customer-centric culture and achieve strategic business development goals.
All about you
We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:
Degree in Engineering Business Administration or a related field
10 plus years of experience or understanding of customer relationship management and strategic account management and project management
Proficiency in identifying business opportunities gathering customer insights and value-selling
Strong knowledge of project execution profitability/business financials
Proven ability to lead negotiations
Experience with complex tender management
Ability to foster a customer-centric culture and ensure customer satisfaction
Strong communication and interpersonal skills
Skilled in contributing to cross-functional team success during project execution phases
Resilience and adaptability to manage complex customer portfolios and deliver results.
Things youll enjoy
Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:
Work with a diverse portfolio of customers fostering strong relationships and driving customer satisfaction and loyalty
Collaborate with transverse teams and helpful colleagues
Progress towards becoming a key contributor to Alstoms strategic growth by managing customer portfolios identifying new business opportunities and ensuring project profitability
Contribute to innovative projects
Utilise our dynamic and inclusive working environment designed to promote leadership resilience adaptability and continuous learning
Steer your career in whatever direction you choose across functions and countries
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation.
