Technical Support Specialist
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Job Location:
Hollywood, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Technical Support Specialist at Hard Rock Digital
About Hard Rock Digital:
Hard Rock Digital is building the future of online sports betting and interactive gaming. Known for our famous cafes casinos hotels and rock memorabilia collection we are now bringing the Hard Rock ethos to the expanding online sports betting industry in the USA.
Job Responsibilities:
- Provide technical support to customers via phone email or chat
- Troubleshoot and resolve technical issues related to the online sports betting platform
- Assist customers with account setup deposit/withdrawal processes and general inquiries
- Document and track customer issues to ensure timely resolution
- Collaborate with internal teams to escalate and resolve complex technical issues
Essential Qualifications:
- Excellent communication skills and customer service orientation
- Strong technical aptitude and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail and ability to follow standard operating procedures
Desired Experience:
- 1-8 years of experience in technical support or a related field
- Experience with online sports betting platforms is a plus
- Experience with CRM systems and ticketing tools
Salary & Benefits:
The salary for this position ranges from $45000 to $75000 annually depending on experience and qualifications. Employees at Hard Rock Digital enjoy competitive benefits including health insurance retirement plans paid time off and access to company perks.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
