Front Office Agent (Season 2026)

Nestled on a private peninsula in Ornos with its own sandy beach and sweeping views of the Aegean Santa Marina a Luxury Collection Resort Mykonos is an iconic five-star resort and a special place to build a career in luxury hospitality. With more than 40 years of experience the resort has developed a strong culture of professionalism and service excellence.

The resorts 117 Rooms Suites and Villas all designed in a luxurious and chic style are set amidst lush gardens and complemented by two impressive infinity pools. Built like a traditional Mykonian village cascading down to the sea its location is exceptional. Just 10 minutes from the airport port and Mykonos Town the resort is within easy reach of everything the island has to offer.

Team members have the opportunity to work in a refined international environment delivering high standards of service to guests from around the world while developing their skills within a globally recognized luxury brand.

Our culinary outlets including Buddha-Bar Beach Elais Greek Mediterranean Restaurant Oasis Pool and the Beach Lounge provide dynamic fast-paced workplaces where professionalism teamwork and warm refined service are essential. At Ginkgo Spa wellness is an integral part of the guest experience and reflected in our workplace culture supporting a respectful and collaborative environment.

Santa Marina provides a professional inclusive and growth-focused workplace where hospitality and service excellence come together.

Front Office Agent (Season 2026)

At Santa Marina a Luxury Collection Resort Mykonos every guest experience is thoughtfully crafted and every associate plays a vital role in creating unforgettable stays. As a Front Office Agent you will be at the heart of the guest journey delivering warm personalized and seamless service from arrival to departure. With professionalism attention to detail and genuine care you will ensure each guest feels welcomed valued and truly cared for throughout their stay.

In this role you will anticipate guest needs provide assistance with care and confidence and ensure that every experience reflects the refined service standards of our Luxury Collection brand.

Key Responsibilities

• Welcome guests with warmth and professionalism ensuring a smooth efficient and personalized check-in and check-out experience
• Manage guest reservations room assignments and billing with accuracy and attention to detail
• Respond promptly to guest inquiries requests and concerns resolving matters with empathy discretion and professionalism
• Handle guest feedback and complaints effectively ensuring timely service recovery and guest satisfaction
• Maintain accurate guest profiles records and financial transactions within the OPERA PMS system
• Support daily Front Office operations maintaining service flow during peak periods and handling multiple priorities efficiently
• Collaborate closely with other departments to ensure seamless guest experiences
• Ensure the security and confidentiality of all guest and hotel information at all times
• Consistently uphold Marriott brand standards service culture and operational procedures
• Contribute positively to a collaborative team environment supporting colleagues and promoting a culture of excellence

• Bachelors degree in Hospitality Tourism Management or a related field

• Minimum of 1 year experience in a Front Desk or guest-facing role within a 5star luxury environment
• Previous experience within another Marriott property is considered a strong asset
• Highly proficient in spoken and written Greek and English additional languages are a strong advantage
• Hands-on experience with OPERA PMS or similar property management systems

• Strong organizational and administrative skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal abilities with a confident guest-focused approach
• Outgoing professional and service-driven personality with a passion for delivering exceptional guest experiences
• Strong attention to detail problem-solving skills and a proactive approach to service delivery
• Upholds the highest standards of professionalism ethics and conduct
• Proven ability to handle sensitive information with discretion ensuring guest privacy and data security
• All applicants must hold the legal right to work in Greece

• A competitive compensation package complemented by accommodation staff meals shuttle bus uniform and laundry services
• Access ongoing training and development opportunities to refine your skills and advance your career in luxury hospitality.
• Career development opportunities through task-force assignments across Marriott Hotels worldwide
• Exclusive discounts and special rates at Marriott properties for you and your loved ones

Santa Marina a Luxury Collection Resort Mykonos is proud to be an equal opportunity employer. We are committed to cultivating an inclusive workplace where diverse backgrounds perspectives and experiences are respected and valued. We believe our people are our greatest strength and we welcome talent from all walks of life.

Required Experience:

Unclear Seniority