Customer Support Agent – Spanish Speaker

Thessaloníki - Greece

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Overview

We are seeking a Spanish-speaking Customer Support Agent to assist passengers with travel-related inquiries through phone and email support. The role includes helping customers with reservations ticket changes refunds and general travel information while ensuring a professional and positive customer experience.

Key Responsibilities

Respond to inbound calls and emails from customers regarding travel services
Support customers with booking assistance ticket modifications and cancellations
Provide clear information about fares travel policies and flight details
Assist passengers with special travel needs such as medical assistance or minors traveling alone
Guide customers on travel requirements and necessary documentation when requested
Process ticket changes or refunds according to applicable fare rules
Update booking information and ensure all customer requests are handled accurately
Deliver friendly and professional service at all times

Requirements

Fluent in Spanish with good written and spoken English
Comfortable using computers and navigating online systems
Strong communication listening and problem-solving skills
Ability to multitask and work in a fast-paced customer service environment
Customer-focused attitude with the ability to handle challenging situations
Previous experience in customer service or call center roles is an advantage
Background in travel airline or reservation services is a plus but not required
Applicants should be eligible to work in Greece

Minimum Qualifications

At least 18 years old
High School graduate with call center experience or graduate of a 2-year or 4-year program
Good typing skills and computer navigation ability
Able to work under pressure and manage tasks efficiently

Job Overview We are seeking a Spanish-speaking Customer Support Agent to assist passengers with travel-related inquiries through phone and email support. The role includes helping customers with reservations ticket changes refunds and general travel information while ensuring a professional and pos...