Patient Support Coordinator

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At SCP Health what you do matters

As part of the SCP Health team you have an opportunity to make a difference. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients 7500 providers 30 states and 400 healthcare facilities SCP Health is a leader in clinical practice management spanning the entire continuum of care including emergency medicine hospital medicine wellness telemedicine intensive care and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration courage agility and respect.

CORE VALUES:

Agility Capability to quickly adapt or evolve in response to changing circumstances.

Courage Approach challenges as opportunities to resolve problems involving people and processes.

Respect Ability to always show deep admiration for colleagues and customers. Demonstrates thoughtfulness responsiveness presence and civility within interactions.

Collaboration Demonstrates the ability to work within the team and across multiple departments to achieve common goals.

RESPONSIBILITIES:

Work efficiently and in a professional manner utilizing multiple forms of engagement (blended inbound/outbound calls chat SMS/Text and email) in a fast paced and challenging contact center environment across multiple lines of business
Manage general inquiries track appointments remind patients of appointments refer calls to the nursing team and follow all processes and procedures while demonstrating sensitivity to issues
Schedules confirm and reschedule appointments and services for patients and/or clients.
Collect appropriate data and document all call information according to procedure
Assist caller effectively and efficiently to resolve issues
Assessing patients eligibility for continuum of care defined by clients intake process or post discharge process.
Research required information using available resources
Make multiple outbound calls per shift to patients while following a scripted questionnaire
Route calls to the appropriate resources
Meet key performance goals including call handling metrics quality performance and attendance
Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse
Decide when caller needs to be transferred to a nurse for clinical inquires
Manage list of physicians accepting patients and assist in acquiring appointments for patient
Make follow-up calls to determine if patient kept appointments scheduled with physician
Assist hospital systems with keeping referrals within said hospital system
All other duties as assigned

QUALIFICATIONS:

Education:

High School Diploma or equivalent required
Medical office administration experience preferred

Certification and Licenses:

Medical Assistant Certification preferred

Previous Experience:

Two years patient care coordination or patient scheduling role preferred.
Previous experience in healthcare environment preferred
EMR Experience a plus

Knowledge Skills and Abilities:

Thrives working in fast based changing and growth-oriented environment
Ability to quickly learn new processes and workflows
Ability to listen to caller while entering data and documenting information accurately
Strong communication skills oral and written with the ability to build relationships and gain trust in a call center environment
Great active listening skills
Patient and empathetic attitude
Excellent interpersonal skills
Computer literate with attention to detail and the ability to learn new software applications and methods of engagement
Problem solving abilities
Excellent customer service skills
Bilingual a plus but not required

This position is eligible for our corporate benefits please click this link for the details: Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment except where prohibited by state or local law. To demonstrate compliance with SCP Healths vaccination policy proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.

Required Experience:

At SCP Health what you do mattersAs part of the SCP Health team you have an opportunity to make a difference. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients 7500 providers 30 states and 400 healthcare ...