Customer Support Specialist

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014 Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including DoorDash Coinbase Lyft Instacart and Airtable.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

About the team/role

Truework recently acquired by Checkr provides access to crucial employment and income information needed for mortgage loans apartment rentals background checks and more. We are disrupting a $5B industry dominated by legacy incumbents with a better product and intense customer focus. Within Checkr Truework operates independently allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist youll be on the front lines of delivering timely empathetic and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust safety and transparency by resolving issues with professionalism technical precision and care.

What youll do

• Deliver exceptional customer support via phone email and chat maintaining high standards of empathy clarity and professionalism
• Troubleshoot complex technical and procedural issues with speed and accuracy escalating when appropriate
• Handle a high volume of inbound inquiries with excellent prioritization time management and attention to detail
• Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
• Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
• Collaborate cross-functionally with product operations and engineering teams to provide feedback and improve the customer journey

What you bring

• 1 years of customer support experience in a high-volume environment such as a contact center SaaS platform or startup
• Exceptional verbal and written communication skills with strong active listening and reading comprehension
• Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
• High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
• Demonstrated resilience self-management and commitment to continuous learning and improvement

What youll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Up to $25K reimbursement for fertility adoption and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

At Checkr we believe a hybrid work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO San Francisco CA Nashville TN and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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