Senior Customer Support and Imaging Specialist

Harris County Department Of Education

Job Location:

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Primary Purpose:

Coordinate day-to-day external/internal customer and staff relationships; lead and coordinate cross-functional teams to maximize customer satisfaction and meet or exceed division targets and goals.

Qualifications:

Education/Certification:

High school diploma or GED certificate
Associates degree in Records Management preferred

Special Knowledge/Skills:

Working knowledge of online document management digital imaging electronic file transfers and scanning services
Strong background in all aspects of records center operations
Knowledge of records management software
Self-motivated with the ability to organize coordinate train and communicate with staff members
Knowledge of records management software: PaperVision PaperFlow Docurom Scan-Trax DataCore

Experience:

Three or more years of experience supervising staff in all functions of records management

Major Responsibilities and Duties:

Consistently build and enhance external/internal relationships with customers and staff.
Research and resolve customer issues and supervise work procedures to meet customer demand.
Generate cost estimates for all digital scanning and online document management projects.
Serve as main contact with vendors for pricing and analyzing film conversions.
Coordinate project timelines with staff members and managers.
Work with manager to develop and report total business profitability plans and procedures for office staff.
Assist with the creation of system enhancements and operating procedures to improve the on-boarding of new customers and on-going customer service support.
Coordinate the post process required to have images transmitted to create archival microfilm.
Work closely with the Records Operations Manager to develop and implement a sound work schedule promoting high productivity in the imaging and customer support area.
Serve as the liaison for Paper-vision software and keep up with maintenance on all equipment.
Coordinate training of existing and new staff on administrative customer service and imaging functions.
Compile supporting documentation validating service measurement of division goals.
Maintain the confidentiality of sensitive records and information.
Perform other duties as assigned.

Required Experience:

Senior IC

Primary Purpose:Coordinate day-to-day external/internal customer and staff relationships; lead and coordinate cross-functional teams to maximize customer satisfaction and meet or exceed division targets and goals.Qualifications:Education/Certification:High school diploma or GED certificateAssociates...