Remote Chat & Email Support Representative
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
A Remote Chat & Email Support Representative at is responsible for providing customer assistance through online chat and email channels. The role focuses on resolving customer inquiries providing product or service information and ensuring a positive customer experience without phone interaction. This position involves working remotely while maintaining professional communication and delivering timely responses.
Key Responsibilities
- Respond to customer inquiries via live chat and email in a professional and timely manner.
- Provide accurate information about products services policies and procedures.
- Troubleshoot basic customer issues and guide users through solutions.
- Document customer interactions and update records in the companys CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain high standards of customer service and satisfaction.
- Follow company guidelines for response quality tone and response time.
- Manage multiple conversations simultaneously through chat platforms.
- Assist customers with account inquiries order tracking and technical questions.
Required Skills and Qualifications
- High school diploma or equivalent.
- Excellent written communication and grammar skills.
- Strong typing speed and accuracy.
- Ability to multitask and manage multiple chats simultaneously.
- Basic computer proficiency and familiarity with customer service platforms.
- Ability to work independently in a remote environment.
Key Skills
- Data Entry
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- Administration Support
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