Senior Specialist, Customer Service & Fulfillment

De Pere, WI - USA

Hourly Salary: $ 19 - 36

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Employee Type:

Full time

Location:

WI De Pere

Job Type:

Customer Service

Job Posting Title:

Senior Specialist Customer Service & Fulfillment

About Us:

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers directly impacting our mission to make high quality affordable food for our customers communities and families. We hope you will consider joining the team and being part of our future.

Named one of Americas Best Large Employers by Forbes Magazine we are proud to live by a strong set of values and strive to Engage and Delight One Customer at a Time. Guided by our valuesOwn It Commit to Excellence Be Agile Speak Up and Better Together We are a diverse team driven by integrity accountability and a commitment to exceptional results. We embrace change prioritize continuous learning and foster collaboration transparency and healthy debate. Together we set each other up for success to achieve enterprise-wide goals.

What You Gain:

Competitive compensation and benefits program with no waiting period youre eligible from your first day!
401(k) program with 5% employer match and 100% vesting as soon as you enroll.
Comprehensive paid time off opportunities including immediate access to two weeks of vacation (increasing to three weeks after just three years of service) five sick days two emergency days parental leave and 11 company holidays (including two floating holidays).
Leaders who are invested in supporting your accelerated career growth plus paid training tuition reimbursement and a robust educational platform DevelopU with more than 10000 free courses to support you along the way.
An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture such as joining one of our Employee Resource Groups.
Access to our wellness and employee assistance programs.

Job Description:

About the Role:

We are seeking a Senior Specialist Customer Service & Fulfillment to support customer order management and fulfillment activities while serving as a key liaison between customers and internal partners across Supply Chain Sales Brand Transportation Warehousing Credit and this role you will manage end-to-end order execution troubleshoot complex service issues and support operational excellence through strong collaboration reporting and problem solving.

In addition to day-to-day customer service responsibilities this role plays an important part in training and supporting team members and driving continuous improvement across customer service and fulfillment processes.

Youll add value to this role by performing various functions including but not limited to:

Provide exceptional customer service across multiple channels by responding to inquiries and resolving issues in a timely and effective manner.
Serve as a primary point of contact for troubleshooting and resolving complex customer service and fulfillment issues.
Develop and maintain strong working relationships with internal and external partners to support customer needs and drive collaboration.
Understand and execute the end-to-end sales and fulfillment process from order entry through shipment.
Perform order entry manually or via EDI ensuring accuracy and timeliness.
Develop a strong understanding of the end-to-end supply chain including transportation warehousing and planning.
Utilize SAP and Business Intelligence (BI) tools to monitor inventory levels and order history and provide exception-based recommendations.
Identify and resolve issues impacting customer service performance and key performance indicators.
Exercise sound judgment when making service-oriented decisions that may have financial implications.
Generate analyze and interpret reports related to customer service metrics and order fulfillment efficiency.
Provide training guidance and ongoing support to Customer Service Specialists and other team members ensuring understanding of processes systems and troubleshooting techniques.
Support departmental projects and perform other duties as assigned.

Important Details:

The anticipated compensation for this position ranges from $19.71 to $36.54 per hour. This is the lowest to highest rate that we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to specific competencies relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements and business or organizational needs.
This is a full-time hybrid role based in De Pere WI operating on first shift.

Youll fit right in if you have:

Bachelors degree in Supply Chain Business Administration or a related field is preferred.
Three to five years of experience in customer service preferably in a supply chain manufacturing or related environment.
Strong written and verbal communication skills.
Ability to make sound service-oriented decisions with financial considerations.
Strong organizational skills with the ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.
Proficiency in Microsoft Office and SAP.
Flexibility and adaptability to work effectively in a fast-paced changing environment.
Must be able to read and communicate effectively in English.

Your TreeHouse Foods Career is Just a Click Away!

Click on the Apply button or go directly to let us know youre ready to join our team!

At TreeHouse Foods we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us Engage and Delight One Customer at a Time.TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race color national origin age sex sexual orientation gender gender identity or expression disability status protected veteran status or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact

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Required Experience:

Senior IC

Employee Type:Full timeLocation:WI De PereJob Type:Customer ServiceJob Posting Title:Senior Specialist Customer Service & FulfillmentAbout Us:TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages operating a network of over 20 production facilities and s...