German-Speaking Travel Portal Support Agent
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Job Location:
Thessaloníki - Greece
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
German-Speaking Travel Portal Support Agent
Project: Global Online Travel Platform (Flights Hotels & Reservations)
ERF ID: 31259
Work-from-Home Anywhere in Greece
Operational Hub: Thessaloniki Attrina
Working Hours & Schedule
- Service hours: 08:00 00:00
- Schedule: Rotational shifts MondayFriday & weekends
Training & Onboarding
- 15 days of fully paid training
Training Start Dates:
- 06 March 2026 Interview deadline: 25 February 2026
- 24 April 2026 Interview deadline: 15 April 2026
Salary & Bonus Package
- Base salary: 1300 gross/month
- Productivity bonus: Up to 10% of gross salary (based on KPIs)
- Meal allowance: Edenred Ticket Restaurant up to 100/month
Relocation Support to Greece
Choose the option that fits you best:
Option 1 Full Relocation Package
- Flight tickets Hotel accommodation (2 weeks) Real estate agency fee
Option 2 Flexible Relocation
- 250 relocation allowance Real estate agency fee covered
About the Project
Join one of the worlds largest online travel portals used by millions of customers to book flights hotels and travel services worldwide. As a German-Speaking Travel Support Agent you will support travelers before during and after their trips ensuring a smooth stress-free booking experience.
This role is ideal for candidates who enjoy travel-related problem solving customer interaction and working in a fast-paced international environment.
Your Role as a Travel Support Expert
You will act as a first point of contact for travelers supporting them across the full booking lifecycle via phone email and chat.
Main travel-related contact drivers include:
- Flight hotel and package cancellations & modifications
- Refunds charge inquiries and payment clarifications
- Assistance with existing reservations
- Handling travel-related complaints and service recovery
- Supporting partner/extranet accounts
- Responding to reviews and information requests
You will support customers primarily in German with English overflow (1%90%) depending on daily demand. English is also used for systems training and internal communication.
Language Requirements
- German: C1 or native-level fluency (mandatory)
- English: B2 (training tools and overflow support)
Training & Onboarding
- 15 days of fully paid training
- In-depth onboarding on travel systems booking flows and customer scenarios
- Continuous coaching and quality feedback
Benefits & Work Environment
- Private healthcare benefits & exclusive employee discounts
- Free online Greek language courses
- Modern state-of-the-art offices with relaxing break areas
- Career growth opportunities within a global travel & CX leader
- Certified Great Place to Work company
- International multicultural and inclusive culture
- Team events community initiatives and CSR programs
Why This Travel Support Role Stands Out
Work on a globally recognized travel platform
Remote work from anywhere in Greece
Paid travel-specific training & career development
Performance-based bonuses
International environment with long-term stability
Hiring Process
- Submit your application
- Complete a German & English language assessment
- Interview rounds with the client
Ready to support travelers worldwide and build a career in the travel industry
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
