Spanish-Speaking Customer Service Agent
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are looking for a Spanish-speaking Customer Service Agent to support customers with travel-related requests through phone and email channels. The role focuses on assisting passengers with bookings ticket modifications refunds and general travel inquiries while ensuring a helpful and professional service experience.
Key Responsibilities
- Respond to inbound customer calls and email inquiries
- Assist passengers with booking support ticket changes cancellations and refunds
- Provide accurate information about flight schedules prices and travel policies
- Help customers with special travel requests such as assistance for minors or medical needs
- Inform passengers about travel documentation and entry requirements when needed
- Follow fare rules when processing ticket updates or refund requests
- Keep customer records updated in the system
- Deliver friendly and efficient service to ensure customer satisfaction
Requirements
- Fluent in Spanish with good command of English (spoken and written)
- Comfortable using computers and navigating online systems
- Strong communication listening and problem-solving abilities
- Ability to work in a fast-paced customer service environment
- Positive attitude with strong customer handling skills
- Previous experience in customer support or call centers is an advantage
- Experience in travel tourism or airline services is a plus
- Candidates must have the legal right to work in Greece
Minimum Qualifications
- At least 18 years old
- High School graduate with call center experience or graduate of a 2-year or 4-year program
- Good typing skills and computer navigation ability
- Able to work under pressure and manage tasks effectively
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
