The Assistant Vice President (Team Leader) is responsible for driving a culture of success through efficient processes teammate engagement and strong leadership of a technician team. This role focuses on delivering high-quality customer service supporting retention objectives and ensuring alignment with departmental strategies and operational standards.
Establish direct and monitor unit goals and objectives in alignment with departmental strategy and established policies and procedures.
Evaluate short-term recruitment needs and support strategies focused on attracting and retaining top talent.
Develop and maintain onboarding and training programs to ensure successful integration of new teammates and clear understanding of processes and procedures.
Identify workflow inefficiencies and implement ongoing training plans utilizing internal and external resources.
Supervise coach and develop team members to support professional growth and enhance service quality.
Review and prepare periodic performance analyses to measure progress toward unit objectives.
Ensure compliance with internal systems procedures and applicable insurance regulations.
Promote collaboration between service teams to improve efficiencies and deliver a consistent high-quality customer experience.
Maximize effective use of agency management software and related technology through ongoing training and support.
Foster a positive collaborative and accountable team environment.
Encourage achievement of internal performance standards and continuous improvement initiatives.
Participate in professional development continuing education and industry training to remain current on products legislation coverages and technology.
Perform additional duties as assigned.
Holds an active P&C (Property and Casualty) insurance license.
High School Diploma or equivalent required.
Demonstrated knowledge of insurance coverages contracts and applicable state regulations.
Proficiency in Microsoft Office applications including Word Excel PowerPoint and Publisher.
Ability to use standard office equipment effectively.
Minimum of 7 years of experience in the insurance industry or a related field.
College degree in a business-related field.
Insurance designations such as CIC or CPCU.
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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