Chat Support Representative
Share
Job Location:
Miami Beach, FL - USA
Monthly Salary:
$ 30 - 34
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Southland Organics is seeking a dedicated Chat Support Representative to join our Environmental Services team. This role plays a vital part in delivering exceptional customer service by providing timely accurate and friendly support through our chat platform. As a key point of contact you will help our customers navigate our sustainable solutions and contribute to a cleaner greener future.
Key Objectives
- Deliver prompt and professional assistance to customers via chat.
- Resolve inquiries related to our environmental products and services efficiently.
- Support the companys mission by fostering positive customer experiences that promote sustainable practices.
Responsibilities
- Respond to customer inquiries and concerns through live chat in a courteous and timely manner.
- Provide clear and accurate information about Southland Organics environmental services and offerings.
- Document customer interactions and escalate complex issues to the appropriate departments when necessary.
- Assist with order processing account updates and troubleshooting as needed.
- Collaborate with team members to improve overall customer support processes.
- Maintain up-to-date knowledge of company products policies and environmental regulations.
Requirements
- High school diploma or equivalent; associate or bachelors degree preferred.
- Previous experience in customer service or chat support ideally within environmental services or related industries.
- Strong written communication skills with an emphasis on clarity and professionalism.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer proficiency and familiarity with chat support software.
- Problem-solving mindset and a commitment to customer satisfaction.
- Interest in sustainability and environmental stewardship is a plus.
Benefits
- Competitive salary with opportunities for growth.
- Comprehensive health dental and vision insurance plans.
- Paid time off and flexible scheduling options.
- Supportive work environment focused on sustainability and community impact.
- Ongoing training and professional development opportunities.
Required Skills:
High school diploma or equivalent; associate or bachelors degree preferred. Previous experience in customer service or chat support ideally within environmental services or related industries. Strong written communication skills with an emphasis on clarity and professionalism. Ability to multitask and manage time effectively in a fast-paced environment. Basic computer proficiency and familiarity with chat support software. Problem-solving mindset and a commitment to customer satisfaction. Interest in sustainability and environmental stewardship is a plus.
Required Education:
High school diploma or equivalent; associate or bachelors degree experience in customer service or chat support ideally within environmental services or related written communication skills with an emphasis on clarity and to multitask and manage time effectively in a fast-paced computer proficiency and familiarity with chat support -solving mindset and a commitment to customer
Company Industry
IT Services and IT Consulting
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
