Remote Technical Support Specialist
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Remote Technical Support Specialist at Measutronics
Job Responsibilities:
- Provide technical support to customers remotely via chat phone or email.
- Troubleshoot and resolve technical issues related to Measutronics products and services.
- Escalate complex technical issues to the appropriate internal teams for resolution.
- customer satisfaction by providing timely and effective support.
- Document all support interactions and solutions in the system for future reference.
Essential Qualifications:
- Minimum of a high school diploma or equivalent.
- Proven experience in providing technical support to customers.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail.
Desired Experience:
- 2 years of experience in a technical support role.
- Experience working in a remote or virtual environment.
Salary & Benefits:
The salary for this position will be based on experience and qualifications. Measutronics offers competitive benefits packages including health insurance paid time off and opportunities for professional development.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
