Travel Operations Coordinator

Travel Operations Coordinator
Be the driving force behind seamless incentive travel operations and team coordination
Johannesburg R40000 R60000 per month 8:00 17:00

About Our Client
Our client is a well-established incentive travel and events business delivering exceptional global experiences designed to inspire and reward. They are known for precision creativity and high-touch service operating in an environment where collaboration innovation and attention to detail define success. This is a people-focused organisation where your work directly shapes client outcomes and team performance.

The Role: Travel Operations Coordinator (TOC)
The Travel Operations Coordinator serves as the operational centre point of the travel team combining hands-on account management with process oversight and team support. You will manage a select portfolio of high-value incentive travel files ensure seamless end-to-end programme delivery and work closely with leadership to uphold operational excellence and team development. This role exists to maintain consistently high standards across proposals costings reservations group travel logistics and financial performance ensuring every project runs smoothly from concept to completion.

Key Responsibilities

• Bring 5 years of experience in incentive travel or travel/event operations with proven management of high-value client files

• Manage and deliver up to two large-scale incentive travel programmes at a time including on-the-ground group operations with support from junior team members

• Develop detailed incentive travel proposals costings and quotations while collaborating on pitches and client presentations

• Oversee flight reservations and ticketing using Amadeus ensuring accuracy compliance and seamless group logistics

• Implement and maintain operational processes that enhance consistency efficiency and quality across all travel files

• Drive file margin management ensuring a minimum 14% delivery margin through accurate budgeting cost control and supplier negotiation

• Manage and negotiate with key stakeholders including airlines hotels DMCs and ground operators

• Mentor and support junior team members through coaching feedback development plans and performance reviews

• Support team meetings quarterly goal setting and operational or strategic projects as directed by the Executive Director

About You

• 5 years of experience in incentive travel travel operations or event operations

• Strong proficiency in Amadeus for flight reservations and ticketing

• Demonstrated ability to manage complex large-scale group travel programmes end-to-end

• Skilled in budgeting cost control and maintaining programme margins

• Confident stakeholder manager with experience negotiating with airlines hotels DMCs and suppliers

• Strong organisational skills with close attention to detail and a process-driven mindset

• Able to mentor guide and support junior staff effectively

• Proactive collaborative and comfortable working in a high-performance fast-paced environment