Receptionist
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Job Location:
Knysna - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Receptionist - Medical vacancy:
The Medical Receptionist is responsible for delivering a professional efficient and compassionate front-of-house service. This role is critical to patient experience administrative accuracy and smooth practice operations.Key Performance Indicators (KPIs)
- Telephone response time: 3 rings- Appointment confirmations: 100% by previous day
- Billing accuracy: 98%
- Patient satisfaction: 90%
- File handling: Within 24 hours
- Confidentiality compliance: 100%
Key Responsibilities
Patient Reception and First Impressions- Greet patients and visitors professionally within 30 seconds of arrival.
- Maintain a calm courteous and professional demeanour at all times.
- Ensure the reception area is tidy and welcoming by 07:45 daily.
- Assist elderly or less mobile patients where required.
Telephone and Communication
- Answer calls within three rings using the approved greeting.
- Take accurate messages and relay them within 10 minutes.
- Respond to calls and emails within two working hours where possible.
- Maintain confidentiality and POPIA compliance.
Appointment and Diary Management
- Maintain an accurate and efficient appointment diary.
- Confirm appointments one day prior.
- Manage waiting times and notify patients of delays.
- Coordinate scheduling with referring healthcare professionals.
Billing and Financial Administration
- Verify patient details ICD-10 codes and medical aid information.
- Generate accurate accounts post-consultation.
- Collect co-payments and reconcile daily payments.
Documentation and File Management
- Scan and save reports and referrals on the same day.
- Ensure confidential documents are secured.
- Maintain accurate patient filing and archiving.
Coordination and Clinical Support
- Liaise with nursing staff and management.
- Prepare patient files ahead of consultations.
- Assist with medical aid pre-authorisations.
Efficiency and Compliance
- Arrive 15 minutes before opening.
- Prioritise urgent tasks effectively.
- Comply with POPIA and HPCSA requirements.
Professional Conduct
- Maintain professional appearance and attitude.
- Participate in training and staff meetings.
- Uphold the practice ethos of compassionate patient care.
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
South Cape Recruitment - We are a generalist recruitment company based in the heart of the Garden Route in the Southern Cape. Customer service is an integral part of our job and not an extension of it!
