Manager, DX Retention and Renewals GC

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

The role is for an experienced leader that can develop a scalable strategy and coaching model to ensure the growth and retention of the Solution Led business in Adobe. This role is critical to the retention growth and value acceleration for customers that are existing Adobe this role you will be a critical part of our organization with a mission to retain grow and accelerate value for Adobe Digital Experience customers.

You are also someone who is eager to learn but also contribute to and help drive projects that benefit the larger Digital Experience community here at Adobe!

What youll do:

• Lead a team of Solution Account Managers to understand and deliver best in class adoption use case expansion and meaningful value across the region and to foster a results-driven team culture.

• Collaborate and align with cross-functional ecosystem in Adobe to Develop customer centric regional strategy to ensure scalable impact that increases adoption and expansion of Adobe DX solutions into the customer base.

• Take ownership of the renewals & retention business proactively to improve overall customer experience & to limit surprises.

• Achieve ambitious renewals and growth quotas collaboratively with internal teams & external stakeholders consistently meeting or exceeding targets.

• Develop plan and execute on strategies to achieve expansions in customers that deliver incremental value to their organizations.

• Provide subject matter expertise on Digital Experience and become a trusted advisor to Adobes customers!

What youll have

• Demonstrable people management experience including building leading and managing a team within a technology organization or function.

• Proven experience driving a customer install base territory focusing on retention and growth initiatives achieving high retention rates and strong upsell results with customer satisfaction in a post-sale environment.

• Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.

• Ability to work autonomously be self-motivated and motivate others with strong team leadership.

• Highly articulate with a consultative approach to business problems.

• Proven effectiveness managing an account portfolio of large complex and strategic accounts at a senior level.

• Building and maintaining relationships at most senior levels with assigned accounts and becoming a trusted advisor.

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