| Leadership |
- Administration ensure cluster office administration effectiveness
- Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
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- Communication-Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
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- Problem Solving and Decision Making -Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.
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- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
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| Managing Execution |
- Building and Contributing to Teams-Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
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- Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
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- Planning and Organizing -Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
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| Building Relationships |
- Coworker Relationships-Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
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- Customer Relationships -Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.
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- Global Mindset-Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
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| Generating Talent and Organizational Capability |
- Organizational Capability- Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
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| Learning and Applying Professional Expertise |
- Applied Learning-Seeks and makes the most of learning opportunities to improve performance.
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- Business Acumen -Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
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- Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
- Excellent selling skills and understanding of sales processes; can effectively up-sell products and services; can bring a sale to closure
- Strong customer development and relationship management skills
- Strong leaderships skills
- Strong problem-solving skills
- Effective decision making skills
- Effective conflict management skills
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- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
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- Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
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- Mathematical Reasoning- Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-related issues.
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- Oral Comprehension- Listens to and understands information and ideas presented through spoken words and sentences.
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- Reading Comprehension - Understands written sentences and paragraphs in work related documents.
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- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
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