Data Analyst, Data Reporting & Insights
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
- Highimpact analytics role delivering performance insights that directly influence operational and strategic decisions across Customer Care Recovery and Global Contact Centre operations.
- Strong stakeholder exposure partnering with business leaders to design and optimise governance and selfservice Power BI reporting solutions that drive transparency and accountability.
- Permanent role based at our Mascot Campus
Weve always been pioneers and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still drives us to keep pushing the challenging expectations today.
The Data Analyst Data Reporting & Insights plays a key role in enabling datadriven decisionmaking across the Customer Care & Recovery business. You will deliver highquality performance insights through the development and management of Power BI reporting ensuring strong data quality governance and transparency. A core focus of the role is tracking key performance indicators across disruption initiatives and Qantas Global Contact Centre operations to measure outcomes and support operational and strategic decisions.
Partnering closely with business stakeholders you will optimise governance reporting and selfservice BI solutions by translating business requirements into effective scalable reporting products. You will support data integration and solution design oversee the rollout of new reporting capabilities and manage a continuous improvement pipeline to ensure analytics solutions evolve in line with regulatory requirements and changing business needs.
Youll have
- Minimum 5 years experience in a data management data analyst or systems analyst role
- Tertiary qualification in Aviation Management Statistics Computing Data or a related field (e.g. Data Science Economics)
- Strong proficiency in business intelligence tools including Power BI (DAX Power Query); experience with Tableau or Qlik desirable
- Advanced SQL capability with proven experience querying and manipulating large datasets
- Demonstrated ability to gather analyse and translate business requirements into effective data and reporting solutions
- Proven ability to work independently delivering outcomes in a fastpaced and changing environment
- Strong communication and stakeholder management skills with the ability to translate data into meaningful business insights
- High level of adaptability and flexibility to respond to evolving business and reporting requirements
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story get in touch today.
Applications close Wednesday 18th March
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
Founded in the Queensland outback in 1920, Qantas has grown to be Australias largest domestic and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, ... View more
