Tier 1 Help Desk Engineer
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Koniag IT Systems LLC a Koniag Government Services company is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in Washington DC. This is a hybrid opportunity extended shifts required for 80 hours per two-week coverage - Onsite in downtown Washington DC three (3) days per week; Monday through Friday. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and are looking for qualified experienced and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer to support a potential future business opportunity located in Washington DC. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401k with company matching flexible spending accounts paid holidays paid time off and more. The ideal Tier 1 Help Desk Engineer will:Provide frontline Tier I support service requests via ServiceNow ticketing system email phone and in-person interactionsEfficiently document and manage all service requests using the Service Desk ticketing systemDeliver clear effective communication to ensure successful resolution of customer issuesCompile and report regular updates to operations management on common problems suggesting potential long-term solutionsAccurately triage and escalate complex IT issues to appropriate Tier II Tier III and management levelsRequired to work onsite in downtown Washington DC three (3) days per a part of a shift team schedule with shifts falling between 0600 - 1800 HoursProvide occasional on call/special event supportTravel between client sites as neededRequired Qualifications Experience Skills & Abilities:US Citizenship is required and pass Criminal Background CheckMust be willing to obtain industry specific certification such as CompTIA A certification Microsoft Certified Solutions Expert (MCSE) or equivalent within 45 days of startExperience in customer service and IT support principles and methodsProficiency with Microsoft Windows 11 Microsoft Office and Exchange/OutlookAbility to troubleshoot basic computer issues (desktop laptop tablet) and triage service requestsStrong verbal and written communication skills for interacting with customers peers technical staff and government personnelCapability to provide both formal and informal training to customersAbility to work in a fast-paced environment providing continuous support and critical operations monitoringPreferred Qualifications0-3 years of experience in a similar IT support roleExperience with help desk ticketing systems preferably ServiceNowJira/Confluence knowledge a plusKnowledge of IT service management best practicesAbility to identify and propose process improvementsSecurity Requirement:This position requires a Criminal background Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
