Help Desk Support
Share
Job Location:
Trenton, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Details:
-
Position Title: Help Desk Support (775823)
-
Location: Trenton NJ 08611
-
Duration: 12 months
-
Positions Requested: 2
-
Hours per Week: 40 (8 hrs/day)
-
Shift: NA
- Work Hours: (8:30 am to 4:30 pm)
-
Maximum Submissions per Supplier: 6
Job Description Summary:
1. Equipment to be used by the temporary staffing professional(s): Car IT misc hardware
2. Computer software to be used: IT related softwares
3. Interview Mode: In Person
4. Knowledge skills education and/or experience: Key Responsibilities:
Serve as the escalation point for complex IT issues from Tier 1 and Tier 2 technicians.
Provide advanced support for Windows macOS and mobile devices including configuration maintenance and troubleshooting.
Install configure and support desktop hardware software printers and peripheral devices.
Troubleshoot and resolve issues related to Office 365 email VPN remote access and common business applications.
Assist with user account administration in Active Directory Azure AD Exchange and other identity platforms.
Document and maintain detailed records of incidents requests and resolutions using a ticketing system (e.g. ServiceNow Jira Zendesk).
Participate in and occasionally lead projects such as system upgrades deployments and migrations.
Mentor and train junior help desk staff sharing knowledge and best practices.
Ensure compliance with internal IT policies security standards and service-level agreements (SLAs).
Coordinate with other IT teams (network systems cybersecurity) as needed to resolve cross-functional issues.
Experience working on Windows Server for basic troubleshooting - DNS DHCP GPOs file/print services and endpoint security.
Configure manage and troubleshoot LAN/WAN/Wi-Fi networks and troubleshooting.
Required Qualifications:
3 5 years of experience in a help desk or IT support role with at least 1 2 years at a senior or Tier 2/3 level.
Strong knowledge of Windows 10/11 macOS Microsoft 365 Teams and remote desktop tools.
Experience supporting mobile devices (iOS Android) and MDM solutions.
Proficient with Active Directory Exchange Group Policy and file permissions.
Strong diagnostic and troubleshooting skills across hardware software and network layers.
Familiarity with imaging tools and endpoint deployment.
Preferred Qualifications:
Associate or Bachelors degree in IT or related field.
Relevant certifications: CompTIA A Network Microsoft M365 ITIL or equivalent.
Exposure to scripting (PowerShell) and automation a plus.
5. Mandatory skills/certification(s) Requirement: See above
6. Desired skills: See above
7. Job Duties See Above
8. Job responsibilities in Brief See Above
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
