Help Desk SpecialistDesktop Support
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are hiring Help Desk Specialist/Desktop Support for one of our clients in Phoenix AZ.
Job Description:
This position acts as first level technical support in responding to incoming calls at the MCSO Help Desk. Troubleshoot diagnose investigate and resolve technology problems with user equipment and network end-points. Responsible for recognizing researching isolating and resolving information system problems on equipment including laptop and desktop computers video displays network access credential verification password changes cellular telephones hot spots WiFI access and mobile computers in patrol vehicles. Typically able to resolve less complex problems immediately on the first call with more complex problems referred to senior level Help Desk Technical Support staff and/or other qualified Technical Support personnel as appropriate.
- Responds to end-user calls regarding PC software hardware and server application problems.
- Generates Work Orders through Avanti ITSM tracking system.
- Operates and monitors all computer systems networks and peripherals in the Network Operations Cener.
- Assists in coordinating the resolution of application/software systems problems impacting production.
- Resets network and/or application passwords.
- Utilizes Avanti ITSM to remotely access and manage desktop and/or laptop systems. May use other applications to remotely access and manage computers.
- Maintains contact with users on operational and production problems.
- Assists Senior/Lead level Help Desk Analyst and/or Technical Support personnel as requested.
- Logs documents and maintains history records on Information Technology production problems.
- Be present at work site to perform assigned tasks at the times and dates scheduled and assigned by the supervisor.
Skills Required:
- Knowledge at the intermediate level of hardware such as: motherboards CPU s DVDCD-RW s printers etc.
- Must be proficient using Microsoft Office 365 Windows 11.
- Knowledge at the intermediate level of customer service experience in a Technical Help Desk or Data Center/NOC environment.
- Knowledge at the intermediate level of overall computer operations procedures operating systems and platforms required.
- Knowledge at the intermediate level of current techniques and capabilities of personal computers local area networks and wide area networks.
- Must have excellent customer service skills.
- Must have excellent written and verbal communication skills
Skills Preferred:
- Windows PC Support Experience in a Help Desk Environment
Experience Required:
- 6 months.
Education Required:
- High School Diploma or GED Certificate required
Work hours:
- Onsite work only
- Monday - Friday
- 6:00 AM 2:00 PM
Additional information:
- Must be able to pass MCSO background check
About Us:
We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment that enables to find the high quality of talent with high success rate of talent delivery keeps us continue to be the best in the industry. By responding to this job posting you are consenting to receive text/SMS messages from us. Thank you.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
