Help Desk Specialist
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Koniag Management Solutions a Koniag Government Services company is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain a SCI to support KMS and our government customer in Washington DC. This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and more.
Koniag Management Solutions a Koniag Government Services company is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government client. This position requires an active Top-Secret clearance with eligibility to obtain SCI access. The role includes SCIF security management responsibilities and COMSEC duties. This position is based in Washington DC and includes on-call requirements.
Essential Functions Responsibilities & Duties may include but are not limited to:
The Help Desk Specialist will serve as the primary point of contact for end-user technical support while managing SCIF security operations. Core responsibilities include:
- Provide Tier I and II technical support via phone email and in-person
- Manage SCIF access control and security procedures
- Process and track service requests using ITIL-based incident management
- Support video teleconference setup and scheduling
- Maintain hardware inventory and asset management
- Assist with COMSEC material management and crypto operations
- Install and configure workstation hardware and software
- Document and track technical issues through resolution
- Manage classified hoteling space
- Monitor help desk metrics and generate performance reports
- Maintain security logs and access records
- Perform computer imaging and deployment
- Support printer copier and telephone systems
Education and Experience:
Required:
- Associates degree (AS/AA) with 1 year of experience
OR - Minimum 3 years of related help desk experience
- Active Top Secret clearance with ability to obtain SCI
Required Skills and Competencies:
- Current CompTIA Security CE and/or CompTIA A certification
- Experience with ITIL service desk processes
- Knowledge of desktop hardware and software troubleshooting
- Understanding of security procedures in classified environments
- Strong customer service and communication skills
- Experience with ticket management systems
- Ability to maintain detailed documentation
- Knowledge of basic networking concepts
- Familiarity with video teleconference systems
- Experience with inventory management
- Ability to work core hours (7:00 AM - 5:00 PM)
- Understanding of SCIF operations and security requirements
Desired Skills and Competencies:
- Additional technical certifications
- COMSEC experience
- Prior government help desk experience
- Experience with classified systems
- Knowledge of CAC/PIV card systems
- Familiarity with government IT processes
- Previous SCIF security management experience
- Asset management system experience
- Bilingual capabilities
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit .
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
