Administrative Support Specialist

IT Administrative Support Specialist

Contract Length: Estimated to be 12 to 18 months

Location: Glendale Arizona (onsite)

Schedule: Monday through Friday 8am to 5pm

Role Overview:

This projectbased assignment will provide administrative support during a large software implementation. The role will focus on implementation activities not program eligibility or case management and will support the housing team by preparing data records documents and user materials needed for a successful system golive.

Ideal Candidate:

Someone who is organized detailoriented dependable careful with sensitive data comfortable with repetitive or documentheavy tasks and able to assist a project team in a structured implementationfocused environment.

Core Responsibilities

1. Documentation & Records Preparation

Scan index and organize electronic records.

Assist with document cleanup and records preparation to support data migration and retention requirements.

Maintain organized electronic files and update basic spreadsheets or databases.

Update edit proofread and format program documents to align with new workflows.

2. Data Review & Verification

Review lists and datasets for incomplete missing or outdated information in preparation for migration.

Compare basic data fields between source documents and provided files to identify discrepancies.

Flag inconsistencies or missing information for project staff to address.

Perform basic data entry or updates as directed (not eligibility determinations)

3. Training & Documentation Support

Assist in creating formatting and organizing training guides and quick reference materials.

Convert project notes workflow changes and implementation decisions into clear easytofollow instructional materials.

Proofread and update training documents to reflect new processes.

Assist project staff by preparing forms checklists and documents used during system testing.

4. Training & User Readiness Support

Assemble printed or digital training materials quickreference guides and workflow aids.

Help distribute updated instructions or materials to staff and external partners.

Organize training documents and resources for use during implementation activities.

Requirements:

Required Skills & Experience

Minimum of 2 years administrative support experience.

Strong attention to detail; accuracy in reviewing data and documents.

Proficiency in Microsoft Office (Outlook Excel Word Teams).

Ability to learn new processes quickly and follow written instructions.

Strong proofreading formatting and documentpreparation skills.

Ability to work independently and maintain organized electronic records.

Professional communication and discretion with sensitive information.

Preferred (Not Required)

Experience supporting a system implementation data migration or documentation cleanup effort.

Familiarity with government or housing programs.