Medicaid Service Delivery Manager

Honolulu, HI - USA

Monthly Salary: $ 93850 - 106050

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Conduent provides Fiscal Agent (FA) services including claims payment processing provider support and call center operations for feeforservice Medicaid claims. We also manage Pharmacy Benefits Management (PBM) claims drug rebate administration (DRAMS) and related services for the Hawaii Department of Human Services MedQUEST Division (MQD). Conduent has supported Hawaii MQD for more than 20 years.

We are hiring a Medicaid Service Delivery Manager to lead our service delivery team build strong client relationships and identify opportunities to grow our current contract. The ideal candidate listens closely to client needs and understands how Conduent can support their goals.

Responsibilities

Oversee endtoend service delivery ensuring SLAs are met and clients are satisfied.

Serve as the main point of contact for client issues escalations and service discussions.

Monitor service performance and take action when improvements are needed.

Manage and develop the service delivery team to ensure strong performance and engagement.

Improve processes to increase efficiency automation and service quality.

Lead incident and problem resolution including root cause analysis and prevention.

Prepare and present service performance reports to clients and leadership.

Support contract reviews and negotiations.

Manage thirdparty vendors involved in service delivery.

Identify and manage servicerelated risks and ensure regulatory compliance.

Requirements

5 years of experience in service delivery management

5 years of leadership/people management experience

Knowledge of ITIL or similar frameworks

Strong communication and relationshipbuilding skills

Experience identifying new business opportunities

Strong analytical and problemsolving skills

Commitment to customer satisfaction and service quality

Familiarity with service delivery technologies and systems

Proficiency in MS Office

Preferred

Bachelors degree

Knowledge of project management methodologies

Flexible Working

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone this role you can expect the following working conditions:

Onsite work: Work in our local office receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your familys needs and start on the first day of employment.

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global national and local discounts on merchandise services travel and more.

Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.

Join Us

At Conduent we are one team one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

Bring your authentic self to work.
Grow and thrive both personally and professionally.
Make a difference with our clients in our communities and with the millions of people we support.

When you join Conduent you are engaged in creating the future - both our companys and your own. With more than 60000 associates across 24 countries we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $93850 - $106050.

Required Experience:

Manager

DescriptionConduent provides Fiscal Agent (FA) services including claims payment processing provider support and call center operations for feeforservice Medicaid claims. We also manage Pharmacy Benefits Management (PBM) claims drug rebate administration (DRAMS) and related services for the Hawaii D...