Technical Program Manager – Salesforce
Share
Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Technical Program Manager - Salesforce
Location:Plano Texas
Work Type:Onsite
Experience Required: 8-12 Years
Position Overview
We are seeking an experienced Technical Program Manager (TPM) with strong expertise in Salesforce Service Cloud implementations to lead complex cross-functional initiatives.
This role requires deep technical acumen strong stakeholder management skills and proven ability to drive large-scale Salesforce programs from strategy through execution. The ideal candidate will act as the bridge between business product and engineering teams to deliver scalable high-impact Salesforce solutions.
Key Responsibilities
Program & Implementation Leadership
-
Lead end-to-end Salesforce Service Cloud programs including planning execution and launch readiness.
-
Drive implementation strategy technical alignment and delivery milestones.
-
Oversee cross-functional execution across product engineering business and operations teams.
Technical & Product Strategy
-
Partner with architects and engineers to align Salesforce solutions with enterprise technical strategy.
-
Support solution design reviews and ensure alignment with platform best practices.
-
Translate business objectives into scalable technical roadmaps.
Stakeholder & Executive Management
-
Serve as the primary point of contact for business stakeholders and senior leadership.
-
Facilitate cross-functional alignment and resolve competing priorities.
-
Provide clear status reporting risk updates and executive-level communications.
Process Optimization & Governance
-
Develop and refine intake queue management processes.
-
Establish scalable program governance frameworks.
-
Drive continuous process improvement initiatives across Salesforce programs.
Risk & Issue Management
-
Proactively identify program risks and implement mitigation strategies.
-
Manage issue escalation paths across technical and business teams.
-
Ensure program delivery aligns with timelines scope and budget expectations.
Metrics & Performance Tracking
-
Define and track program KPIs and success metrics.
-
Monitor adoption performance and operational efficiency improvements.
-
Provide data-driven insights to leadership for decision-making.
Required Qualifications
-
8 years of experience in Technical Program Management.
-
Strong hands-on experience with Salesforce Service Cloud implementations.
-
Demonstrated ability to manage complex enterprise programs.
-
Strong technical acumen with understanding of Salesforce architecture and integrations.
-
Proven experience in stakeholder management and executive communication.
-
Experience leading cross-functional teams across business and engineering.
-
Strong risk management and issue resolution capabilities.
Core Competencies
Salesforce Service Cloud Technical Program Management Enterprise Implementation Cross-Functional Leadership Stakeholder Management Risk Mitigation KPI Development Launch Planning Process Optimization Intake Queue Governance
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
