Services Manager Westfield Tuggerah (Fixed-term Contract)

Your opportunity

We have an exciting opportunity for a Customer Services Manager to join the team at Westfield Tuggerah on a full-time fixed-term contract.

Working closely with the Centre Manager youll play a key role in delivering our Service Promise and creating moments that matter for our customers every day. Youll lead our Services teams including Concierge and Car Park ensuring seamless operations across the centre while introducing fresh ideas that enhance the customer experience.

This role is ideal for a proactive energetic leader who wants to make an impact in a smaller close-knit centre bringing renewed energy and new ways of working to a loyal long-tenured team.

Day-to-day you will be responsible for:

• Supporting the Centre Manager in leading the Services team and ensuring smooth operations across Concierge and Car Park.
• Maintaining exceptional customer service standards and driving NPS performance.
• Monitoring customer needs and ensuring service expectations are met.
• Providing coaching and support to team members on service standards.
• Communicating effectively across teams to ensure the customer always comes first.

This role is a full-time fixed-term contract Monday to Friday and includes rotation into weekend shifts as part of a monthly Duty Manager roster with time off in lieu.

What sets you apart

We are seeking a proactive hands-on leader who is passionate about customer service thrives in a dynamic environment and is excited to challenge the status quo. You will ideally bring proven leadership experience within a customer service or operations-focused setting and enjoy working autonomously while supporting and motivating a team.

Youll bring:

• People-focused leadership proven ability to coach motivate and uplift teams.
• Customer obsession passion for delivering seamless memorable experiences.
• Operational excellence ability to manage rosters processes and daily operations efficiently.
• Energy and innovation confidence to introduce new ideas engage the community and continuously improve services.

You will be:

• Collaborative and confident able to work across teams manage customer escalations and address team issues positively.
• Agile and passionate comfortable with change fast-paced challenges and genuinely excited about creating a welcoming customer experience.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business our team has the expertise to design construct operate manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us we promise to respect inspire and develop you and that you will do work that matters.

Diversity equity and inclusion underpins our culture and our vision is that Everyone Belongs. We foster a workplace experience where everyone feels valued supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age gender ethnicity cultural background faith disability sexual orientation gender identity or life stage. If you require support or adjustments during the application process please contact us confidentially at .

We offer a range of unique benefits designed to support your wellbeing career development and lifestyle including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time) 18 weeks gender neutral paid parental leave for primary carers with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more aboutworking with us.

For more information or if you have any questions please email Natalie Papagiannis at

Applications close:1st February2026 (unless filled prior).