Temporary Senior Desktop Support Specialist

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Temporary Senior Desktop Support Specialist
Manager: Senior Manager IT Operations
Department: IT
Location: Richmond CA

Sangamo Therapeutics is a genomic medicine company focused on treating debilitating neurological diseases by using our wholly owned highly versatile zinc finger epigenetic regulation technology and capsid delivery engine. We are passionate about designing and developing genomic medicines to transform the lives of patients suffering from severe diseases with our deep scientific expertise and proprietary zinc finger genome engineering technology. At Sangamo we are dedicated to building a robust sustainable genomic medicine pipeline that addresses life-limiting conditions by replacing todays symptom-focused treatments with tomorrows genomic cures. Our top priority is to meet the needs of patients with commitment and compassion. Along with our commitment to science and to our patients we also endeavor to create an inclusive environment that promotes and values diversity. Sangamo is a company where individuals can flourish grow and develop their expertise.

We are seeking top talent to join our mission. Lets build a better future together.

JOB SUMMARY:
As a Temporary Senior Desktop Support Specialist you will be a cornerstone of Sangamo Therapeutics IT support operations ensuring seamless technology experiences across both office and laboratory environments. This role goes beyond traditional desktop supportit demands a proactive solutionsoriented mindset and the ability to navigate the unique challenges of a biotech setting.
You will act as the primary escalation point for Level 1 technicians tackling complex technical issues that impact critical research and business functions. Your expertise will help maintain uptime for specialized laboratory IT systems which are essential to scientific workflows and regulatory compliance.
This position offers the opportunity to collaborate closely with scientists IT peers and crossfunctional teams bridging the gap between cuttingedge research and robust technology infrastructure. Success in this role means delivering exceptional customer service driving operational efficiency embracing a collaborative mindset and upholding security and compliance standards in a fastpaced missiondriven environment.

ESSENTIAL FUNCTIONS:

Provide Level 2 desktop and endpoint support for Windows environment
Troubleshoot and resolve hardware software and OS-level issues both proactively and reactively
Troubleshoot and resolve complex hardware software and connectivity issues for office endpoints and specialized laboratory IT systems (e.g. instrument PCs data acquisition and lab automation software)
Administer and support Microsoft 365 (O365) including user provisioning licensing email troubleshooting Teams OneDrive and SharePoint basics
Manage and support MDM solutions (e.g. Intune or equivalent) for laptops mobile devices and security compliance
Administer and support Box for file storage permissions access control and user issues
Track document and resolve incidents and service requests using an ITSM system (e.g. Jira Service Management ServiceNow Freshservice etc.)
Support onboarding and offboarding processes including device setup access provisioning and asset tracking
Provide onsite support for meetings AV setups and day-to-day office IT needs
Act as a trusted IT presence for onsite employees balancing urgency with quality service

EDUCATION EXPERIENCE AND SKILLS REQUIREMENTS:

3 years of experience in Desktop Support or IT Support with demonstrated experience resolving Level 2 requests
Strong hands-on experience administering Microsoft O365
Demonstrated expertise with MDM platforms (Intune or similar)
Advanced troubleshooting experience with Windows 11
Experience administering Box (user access permissions troubleshooting)
Working knowledge of ITSM systems to track incidents requests and changes
Strong customer service mindset with excellent communication skills
Ability to work independently in an onsite environment and manage multiple priorities
Experience supporting and administrating video conferencing platform such as Zoom & MS Teams

OTHER QUALIFICATIONS:

Experience supporting bioscience or laboratory systems (lab instruments research applications or regulated environments)
Knowledge of Okta Workflows or similar automation tools (e.g. Power Automate identity lifecycle automation)
Experience supporting AV events conference rooms or executive presentations
Familiarity with identity and access management (IAM) concepts and SSO environments
Must be able to lift up to 50 lbs kneel and walk between suites (may include stairs)
This is an onsite role. This role may require regular visits to our Brisbane CA location depending on support needs.

We are only considering candidates currently local to the San Francisco Bay Area.

We believe in the value of diverse perspectives and backgrounds and we welcome candidates who are eager to learn and contribute to our mission. We encourage you to apply even if you dont meet all the qualifications and share what differentiates you from other candidates.

Sangamo is an equal opportunity employer
Sangamo is committed to fostering belonging for all employees and embraces diversity equity and inclusion in recruiting and hiring. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.

Pay Range
The anticipated salary range is for candidates who will work in our San Francisco Bay Area work locations. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience with the job type and length of experience within the industry education etc. This salary range may not apply to remote positions that work in other states.

Note to External Recruiters: We do not accept unsolicited resumes from any source other than from the candidates themselves. If you wish to be considered for the presentation of candidates please email We will reach out to you directly if there is a business need for your services.

#LI-AB1

Required Experience:

Senior IC

Title: Temporary Senior Desktop Support SpecialistManager: Senior Manager IT OperationsDepartment: ITLocation: Richmond CASangamo Therapeutics is a genomic medicine company focused on treating debilitating neurological diseases by using our wholly owned highly versatile zinc finger epigenetic regula...

Provide Level 2 desktop and endpoint support for Windows environment
Troubleshoot and resolve hardware software and OS-level issues both proactively and reactively
Troubleshoot and resolve complex hardware software and connectivity issues for office endpoints and specialized laboratory IT systems (e.g. instrument PCs data acquisition and lab automation software)
Administer and support Microsoft 365 (O365) including user provisioning licensing email troubleshooting Teams OneDrive and SharePoint basics
Manage and support MDM solutions (e.g. Intune or equivalent) for laptops mobile devices and security compliance
Administer and support Box for file storage permissions access control and user issues
Track document and resolve incidents and service requests using an ITSM system (e.g. Jira Service Management ServiceNow Freshservice etc.)
Support onboarding and offboarding processes including device setup access provisioning and asset tracking
Provide onsite support for meetings AV setups and day-to-day office IT needs
Act as a trusted IT presence for onsite employees balancing urgency with quality service