Technical Support Specialist

Fairlawn, OH - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

As a Technical Support Specialist at Whitaker Networks Inc. you will play a crucial role in providing exceptional IT support to small and medium-sized businesses. Your technical expertise and customer-focused approach will be instrumental in resolving issues and ensuring smooth operations for our clients.

Job Responsibilities:

Provide technical support to clients regarding hardware software and network issues.
Troubleshoot and resolve technical problems efficiently and effectively.
Install and configure computer systems and applications.
Assist with network infrastructure setup and maintenance.
Collaborate with internal teams to escalate and resolve complex technical issues.
Document support processes and solutions for future reference.
Ensure timely and accurate communication with clients regarding the status of their technical issues.

Essential Qualifications:

Proven experience working in a technical support role.
knowledge of hardware software and networking systems.
Excellent problem-solving and communication skills.
Ability to prioritize tasks and work under pressure.
Customer-oriented mindset with a passion for delivering high-quality support.

Desired Experience:

Minimum of 2 years of experience in a technical support role.
Experience working with small to medium-sized businesses.
Certifications in relevant IT fields are a plus.

Salary & Benefits:

Salary: $60000 - $99000 per year
Health insurance and other benefits
Paid time off and holidays
Ongoing training and professional development opportunities

Job Description:As a Technical Support Specialist at Whitaker Networks Inc. you will play a crucial role in providing exceptional IT support to small and medium-sized businesses. Your technical expertise and customer-focused approach will be instrumental in resolving issues and ensuring smooth opera...