Duty Manager FOH Manager
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Job Location:
Hluhluwe - South Africa
Monthly Salary:
ZAR 15000 - 15000
Experience Required:
1-3years
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Duty Manager / FOH Manager plays a pivotal role in ensuring the smooth daily operations of the lodge with a strong focus on guest experience front-of-house service and team coordination. This role requires a hands-on professional and guest-oriented individual who is passionate about hospitality attentive to detail and able to manage staff and operations effectively in a small lodge environment.
Key Responsibilities
Guest Experience & Front of House Management
- Warmly welcome guests on arrival and ensure seamless check-in and check-out procedures.
- Maintain a professional presence in guest areas ensuring all guests feel valued and attended to.
- Handle guest queries requests and complaints promptly and professionally.
- Oversee dining service ensuring high standards of presentation and guest satisfaction.
- Ensure smooth communication between guests lodge staff and management.
Daily Operations & Duty Management
- Act as the Manager on Duty when the General Manager are unavailable.
- Oversee daily lodge operations ensuring all departments (housekeeping kitchen guides spa maintenance) are coordinated and efficient.
- Ensure daily briefing and debriefing of staff for smooth shift transitions.
- Monitor lodge facilities to ensure cleanliness functionality and safety.
- Assist in stock control ordering and receiving of supplies (beverages amenities consumables).
Staff Supervision & Development
- Supervise FOH staff ensuring service standards are upheld.
- Support staff training and development to maintain a high-performance team.
- Assist with staff scheduling shift management and basic HR administration.
- Encourage a positive professional and guest-focused culture within the team.
Administration & Reporting
- Assist with reservations guest billing and lodge administration as required.
- Maintain accurate records (guest feedback maintenance issues incident reports).
- Provide updates and feedback to senior management on operations and staff performance.
Requirements
Requirements & Qualifications
Essential
- Minimum of 23 years experience in lodge/hospitality management or FOH supervision.
- Strong interpersonal and communication skills with a warm guest-focused approach.
- Proven leadership and team management experience.
- Excellent organizational and time-management skills.
- Computer literacy (MS Office lodge management/reservation systems).
- Ability to work under pressure and handle challenges calmly.
- Flexibility to work long hours weekends and public holidays as per lodge needs.
Preferred / Advantageous
- Experience in a safari lodge or remote hospitality environment.
- Basic financial administration (billing cash-up stock control).
- Knowledge of food & beverage service standards.
- Drivers license.
Personal Attributes
- Professional presentable and confident.
- Proactive problem-solver with strong attention to detail.
- Friendly approachable and committed to exceptional guest service.
- Strong work ethic with a hands-on approach.
- Ability to adapt to a small team and remote working environment.
Required Skills:
Diploma or certificate in Hospitality Management (or equivalent experience). Minimum 12 years experience in a hospitality or lodge environment. Excellent written and verbal communication skills. Strong organizational and multitasking abilities. Computer literacy (Microsoft Office reservations or PMS systems advantageous). Professional presentable and guest-centric approach. Willingness to live on-site and work flexible hours including weekends and holidays.
Company Industry
Airlines and Aviation / Aviation and Aerospace Component Manufacturing
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
