Product Manager – Client Onboarding & Relations

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Trusting Social is an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.

Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless intelligent user experiences Do you have an innate customer empathy and a drive to solve complex problems from first principles If youre ready to take extreme ownership and shape the future of voice technology we want you on our team!

How you will make an impact in this role

You will shape how creditors experience our platform from day one transforming client onboarding from a weeks-long process into a streamlined automated days-long experience. By designing reliable account ingestion workflows data validation frameworks and system integration pipelines you will speed up the onboarding process while ensuring seamless interoperability across our AI-powered collection stack. You will own the end-to-end client lifecycle from initial creditor engagement and account placement through ongoing relationship management and day-to-day operations that directly impact client satisfaction platform reliability and business growth in US market.

What you will do

Define and own the product roadmap for automated client onboarding that reduces time-to-production from weeks to days.
Verify client-specific guidelines and policies (collection strategies contact rules compliance requirements) to ensure platform configuration adapts to creditor needs and identify/address capability gaps
Build account file ingestion pipelines with validation enrichment and error handling across diverse creditor formats but ensuring seamless data flow between client accounts and collection stack (dialers CRM payment processors AI voice agent workspaces).
Establish data mapping specifications field standardization and transformation logic for creditor data interoperability.
Coordinate with legal and compliance to meet FDCPA TCPA and regulatory requirements in onboarding workflows.
Create dashboard & report for onboarding status account placement tracking and real-time data validation feedback.
Analyze operational data to identify bottlenecks and automation opportunities. Establish KPIs for onboarding effectiveness (time-to-production data accuracy account acceptance rate client satisfaction first-contact success).

What you will need to have

7 years of product management experience in financial services technology debt collection platforms CRM systems or B2B SaaS products with complex data integration requirements.
Strong English proficiency critical for leading requirement clarification decision documentation and cross-functional discussions with US-based clients sales and operations teams.
B2B product mindset with ability to manage client relationships gather requirements from diverse stakeholders and balance competing priorities.
Experience building client onboarding or data integration products including ETL pipelines file processing systems API integrations and data validation frameworks.
Technical proficiency to work with engineering and data teams on system architecture API specifications data modeling and integration patterns.
Deep analytical skills with experience in data quality management validation logic and troubleshooting complex data workflows.
Clear communication skills to articulate technical solutions to non-technical creditor clients and business stakeholders.
Customer empathy first principle problem solving and extreme ownership.

What We Offer

Join our vibrant team and enjoy:

Competitive compensation including 13th-month salary and performance bonuses.
Comprehensive health carefor you and your dependents.
Generous leave policiesand flexible work hours.
Convenient District 1 office location (next to the metro station).
On-site lunch Grab for work allowance and fully equipped workstations.
Funteam-building activities sponsored sports clubs and Thursday happy hours.
Unlimited free coffee tea snacks and fruit.
A chance to make a profoundsocial impactby democratizing credit access in emerging markets.

At Trusting Social we live byextreme ownership data-driven decisions mindfulness and audacity. Were committed to doing whats right best and truly innovative. If youre smart driven and want to make a difference with advanced technology join us. We offer the runway to truly make an impact.

For more information about us please visit our website:

Required Experience:

Trusting Social is an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless intellige...