Manager, Collections
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Manager I Collections
Location: Mumbai
Timings: 11:00 PM 8:00 PM
About the Role
We are looking for a proactive Manager I (Collections) to manage end-to-end collections activities while directly leading a team of 45 collections agents/interns. The role focuses on driving recovery performance team productivity compliance and continuous process improvement.
Key Responsibilities
Manage and supervise a team of 45 collections associates ensuring achievement of individual and team-level collection targets.
Allocate daily workloads monitor performance and provide regular coaching feedback and performance reviews.
Track overdue accounts analyze delinquency buckets and define follow-up and escalation strategies.
Review and approve follow-up actions settlement proposals and payment plans within delegated authority.
Handle escalated customer cases and support complex negotiations.
Ensure accurate maintenance of collections data MIS and reporting dashboards.
Coordinate with Credit Legal Finance and Sales teams for dispute resolution and recovery actions.
Ensure strict adherence to regulatory legal and internal compliance guidelines related to collections.
Support initiation of legal actions and follow-ups with external counsel when required.
Identify gaps in processes and recommend improvements to enhance recovery efficiency.
Key Skills & Competencies
Strong team management and people-development skills
Solid understanding of collections receivables and credit risk management
Effective negotiation communication and stakeholder management abilities
Analytical skills with hands-on experience in MIS and reporting
Proficiency in MS Excel and collections/CRM systems
Qualifications & Experience
Bachelors degree in Commerce Finance Business Administration or a related field
46 years of collections experience with minimum 23 years managing a team of 45 members
Experience handling escalations and compliance-driven collections is preferred
Preferred from B2B collections
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Work At Drip/c Drip uses technology to re-engineer the core of international trade finance. Our mission is to enable growing companies in all corners of the world finance their cross-border trade at the click of a button. We have a team of highly skilled individuals across San Francis ... View more
