Technical Accelerator Analyst

What you get to do in this role:

Be a core part of a new team we are building in Orlando. The role of the Technical Accelerator Analyst is part of ServiceNow Impact our newest product. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers time-to-value.

The Technical Accelerator Analyst supports the functional and technical experts in customer engagements. The role is to assist the team in helping customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNows best practices innovations and capabilities to help customers achieve their goals.

The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.

Assist in preparing for the delivery of one or more offerings from our portfolio of Impact accelerators to our customers remotely

Assist with the development of new offerings for our Technical Accelerators portfolio

Assist in preparing client-facing and internal deliverables that are technology-related

Assist with the coordination of customer meetings

Monitor internal processes and assist with the identification of process improvement opportunities

Understands business and technical problems addressed by the Impact product (security upgrades etc.)

Develop and maintain strong working relationships with Impact staff and TAS members

Qualifications :

To be successful in this role you have:

0 -1 years experience as part of a professional services organization; or equivalent education/experience.

Preferred education - Bachelors in Computer Science STEM related field. AI/ML course work is an additional bonus.

Excellent written verbal communication and presentation skills with the ability to clearly articulate solutions to complex technical problems.

Passion and curiosity about technology and a relentless hunger for learning.

Loves to win as a team and work efficiently in a collaborative environment.

A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.

Strong personal commitment to quality and customer satisfaction.

Have a hungry and humble mindset; and proactively seek help when challenges arise.

*This role is not eligible for employment-based sponsorship

*This role is not eligible for relocation

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time