Sr. Technical Business Analyst

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Technical Business Analyst Salesforce
Client: Georgia Institute of Technology
Location: Atlanta Georgia Hybrid (Local Candidates Only)
Interview Mode: Web Cam or In Person
Start Date: April 06 2026
End Date: September 30 2026 (Possible Extension)

Job Overview

Georgia Institute of Technology is seeking an experienced Technical Business Analyst with strong expertise in Salesforce Lightning Experience and Salesforce Marketing Cloud. The selected candidate will serve as a subject matter expert and primary troubleshooting resource for Salesforce-related issues while supporting system enhancements integrations and user adoption.

This role requires a blend of business analysis Salesforce administration data analysis and stakeholder collaboration to support the institutions digital communication and CRM initiatives. The analyst will work closely with both technical teams and business stakeholders to translate requirements into scalable Salesforce and Marketing Cloud solutions.

Key Responsibilities

Salesforce Support & Troubleshooting

Provide ongoing support for Salesforce users resolving complex system issues and improving platform functionality.
Serve as the subject matter expert for Salesforce Lightning Experience and Marketing Cloud.

Reporting & Analytics

Develop advanced Salesforce reports and dashboards using cross filters and custom report types.
Support data-driven decision making through improved reporting capabilities.

Marketing Cloud Development

Build and optimize Marketing Cloud solutions including Cloud Pages for digital communications and data capture workflows.
Maintain and enhance automated marketing processes.

Business Analysis & Collaboration

Work closely with Marketing Advising and Digital Communications teams to gather requirements and translate business needs into scalable Salesforce solutions.
Facilitate communication between technical teams and functional stakeholders.

Data Management

Ensure data quality and integrity across Salesforce and Marketing Cloud platforms.
Troubleshoot segmentation list management and automation issues.

Documentation & Process Improvement

Document system processes enhancements and operational recommendations.
Support system adoption UAT management and user enablement initiatives.

Required Qualifications

Salesforce Certified Business Analyst
Salesforce Certified Administrator
Demonstrated Salesforce Trailhead knowledge or ranking
Strong experience supporting Salesforce CRM environments
Excellent skills in business analysis requirements gathering and stakeholder communication

Preferred Qualifications

Salesforce Platform App Builder Certification
Salesforce Marketing Cloud Email Specialist Certification
Experience with data management AppExchange integrations and CRM analytics
Ability to create process flows system diagrams and wireframes
Experience managing UAT processes and system adoption

Technical Tools & Platforms

Salesforce CRM
Salesforce Marketing Cloud
Microsoft 365
Miro
IT Business Management Tools

Key Skills

Business Requirements Analysis
Salesforce Administration & CRM Management
Marketing Automation & Marketing Cloud
Data Analysis and Reporting
Stakeholder Communication
Documentation and Process Improvement
Project Coordination and UAT Management

Job Title: Technical Business Analyst Salesforce Client: Georgia Institute of Technology Location: Atlanta Georgia Hybrid (Local Candidates Only) Interview Mode: Web Cam or In Person Start Date: April 06 2026 End Date: September 30 2026 (Possible Extension) Job Overview Georgia Institute of...