Guest Relations Manager Victoria Falls
Share
Job Location:
Victoria Falls - Zimbabwe
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client a premier luxury hotel is seeking a passionate and service-driven Guest Relations Manager to join their team. This role is ideal for a hospitality professional who thrives on creating memorable guest experiences and upholding world-class service standards.
Salary:
Negotiable
Responsibilities:
- Deliver a warm personalized guest experience from arrival to departure
- Act as the main point of contact for VIPs repeat guests and tour leaders
- Proactively handle guest feedback complaints and special requests
- Coordinate closely with Front Office Housekeeping Food &Beverage and Activities teams
- Monitor guest satisfaction online reviews and service recovery processes
- Train and support staff in guest service excellence and brand standards
Key Skills:
- Strong interpersonal communication and problem-solving skills
- Excellent attention to detail and a genuine passion for guest service
- Experience with PMS systems (Opera preferred)
- Willingness to work flexible hours including weekends and public holidays
Qualifications:
- Diploma or Degree in Hospitality Management or related field
- Minimum 3 5 years experience in a luxury hotel or lodge guest relations/front office role
Key Skills
- Campaigns
- Invasive Cardiology
- Accounting Tally
- DCS
- Drafting
- Activex
