Hospitality & Travel Coordinator
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Job Location:
Santiago de Querétaro - Mexico
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
We are looking for a Hospitality & Travel Coordinator to support clients throughout their vacation and travel planning this role you will manage bookings answer inquiries coordinate accommodations and ensure each client enjoys a smooth stress-free experience from start to finish.
At HB Travels Agency USA we focus on delivering personalized reliable service to travelers nationwide.
Key Responsibilities
- Respond to customer inquiries via email phone and messaging platforms in a timely professional manner.
- Assist clients with travel planning hotel and transportation arrangements booking changes cancellations and special accommodation requests.
- Provide accurate and current information regarding destinations travel requirements and agency procedures.
- Maintain organized client records and ensure clear communication throughout the planning and booking process.
- Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
- Resolve concerns with empathy patience and effective problem-solving.
Benefits
- Fully remote flexibility work from any location with a schedule that suits your lifestyle.
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Travel perks and access to discounted industry rates.
- Training and continuous support to help you grow in the travel and hospitality field.
- A supportive team-oriented environment dedicated to exceptional client care.
What Were Looking For
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Strong written and verbal communication skills.
- Customer service experience; travel tourism or hospitality experience is a plus.
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High attention to detail and excellent organizational skills.
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Ability to learn new systems and booking tools quickly.
- A positive client-focused attitude and genuine interest in helping travelers enjoy seamless travel experiences.
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- Management Experience
- Event Planning
- Employment & Labor Law
- Project Management Software
- Customer relationship management
- Restaurant Management
