Customer Service Coordinator
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Job Location:
Tlalnepantla - Mexico
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary
IFF is a global leader in flavors fragrances food ingredients and health & biosciences delivering sustainable innovations that elevate products used every day.
Taste: We design unique flavors supported by advanced technology that shape the identity of food and beverage brands influence global trends and enhance market success.
The role is based in Tlalnepantla Edo Mex (hybrid). Join a proactive collaborative and resultsdriven team where together we can achieve great things and create meaningful impact. Your potential is our inspiration.
Where Youll Make a Difference
- Lead the Customer Service team ensuring effective task allocation and priority management.
- Oversee endtoend customer order processing ensuring accuracy and timely execution.
- Resolve customer inquiries and incidents with clarity and efficiency escalating only complex cases.
- Collaborate with key internal partners such as operations plant teams and commercial areas.
- Handle sensitive information strategically to minimize operational or customer impact.
- Develop and support team growth fostering autonomy ownership and stronger engagement.
- Ensure CRM and SAP data accuracy and compliance with internal processes.
- Support customer renewals through exceptional service.
- Participate in improvement initiatives and internal projects focused on efficiency and customer experience.
What Makes You the Right Fit
- Bachelors degree in Business Administration Engineering or related field.
- 3 years of experience in Customer Service Order Management or similar roles.
- Experience supervising teams or leading operational processes.
- Knowledge of SAP and proficiency with basicintermediate computer tools.
- Intermediateadvanced English to communicate with international teams and customers.
- Ability to handle sensitive or complex information with sound judgment.
- Strong communication organizational and problemsolving skills.
- Customercentric approach and ability to manage multiple priorities.
- Collaborative flexible and resultsoriented mindset.
How You Will Make an Impact
- Through clear supportive and developmentfocused leadership.
- By effectively managing key processes and resolving customer issues.
- By strengthening relationships with internal and external stakeholders.
Why Choose Us
- Hybrid work model (3 office days / 2 remote days).
- Flexible collaborative and resultsdriven culture.
- Opportunities to participate in strategic projects and continuous improvement.
- Exposure to regional initiatives and customer engagement.
- A work environment that values proactive thinking and new ideas.
- Opportunity to join a talented and highperforming team within Taste.
We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.
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Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
We’ve been on the path of discovery for nearly two hundred years and we’re still at the forefront of scientific progress.
