Airline Sales, Reservations, and Ticketing Officer

Luqa - Malta

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Airline Sales Ticketing & Reservations Officer

One of our esteemed clients in the airline industry is renowned for delivering excellence and providing tailored solutions to their customers. They are currently seeking talented individuals to join their team as Airline Sales Ticketing and Reservations Officers.

Why this role

Join a dynamic and innovative organization that values its employees and invests in their career growth.
Work alongside a supportive team of professionals who will help you navigate and develop your skills.
Be part of a company that encourages initiative problem-solving and a customer-focused approach.

Key Responsibilities:

Promote and sell routes fares and services via telephone email face-to-face and other communication channels.
Create reservations issue tickets and manage fare collection as required.
Rebook tickets execute changes and resolve booking issues.
Sell ancillaries including merchandise seat upgrades pet-in-cabin gift vouchers UMNR and Business Class upgrades.
Liaise with outstations to support ticketing and other operational needs including check-in assistance.
Quote book and manage ministerial and presidential travel requests.
Handle passenger requests related to medical travel.
Ensure customer satisfaction by promptly resolving complaints and issues.
Perform daily reconciliation of credit cards cash and invoices submitting paperwork to accounting/banking teams.
Compile regular and ad-hoc reports accurately and on time.
Stay informed of airline rules regulations and current affairs communicating relevant updates to clients.
Maintain a high level of product and service knowledge.
Undertake other duties as assigned by management.

Requirements:

Previous experience in airline sales and services.
Strong customer service skills.
Proficient in MS Office and GDS systems.
Ability to work under pressure while maintaining productivity.
Highly organized proactive and solution-oriented.
Ability to work independently and take initiative.

If you are passionate about the airline industry and enjoy working in a fast-paced customer-focused environment this is an excellent opportunity to grow your career.

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Airline Sales Ticketing & Reservations Officer One of our esteemed clients in the airline industry is renowned for delivering excellence and providing tailored solutions to their customers. They are currently seeking talented individuals to join their team as Airline Sales Ticketing and Reservati...