Desktop & Technical Support
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Job Location:
Paarl - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for aDesktop & Technical Support professional in Paarl to provide reliable IT support to end-users and group companies. The role focuses on resolving hardware software and network issues while ensuring a secure and efficient IT environment.
Key Responsibilities
Provide Tier 12 technical support (desktop laptops printers mobile devices).
Set up and maintain workstations software and security updates.
Assist with basic network support (Wi-Fi VPN connectivity).
Support CCTV and access control systems.
Manage IT tickets documentation and knowledge base updates.
Support user accounts (onboarding/offboarding access passwords).
Assist the Group support department with technical issues and escalations.
Liaise with service providers and manage SLA performance.
Prepare weekly and monthly incident/status reports.
Requirements
Essential:
13 years experience in desktop support or help desk.
Good knowledge of Windows/macOS and Office 365.
Basic understanding of networking and IT security.
Strong troubleshooting and customer service skills.
Advantageous:
Experience with Active Directory Microsoft 365 Admin Centre or ticketing systems.
IT certifications (CompTIA A Network).
Experience supporting remote/hybrid users.
Personal Attributes
Strong problem-solving ability
Customer-focused and service-driven
Well organised with good time management
Detail-oriented and able to work independently and in a team
Please email your CV through toemailprotectedwith a photo salary expectation location and availability
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Vine Recruitment is the most trusted recruitment agency for permanent job placements in the Cape Town and the Boland. The team is based in Paarl, Western Cape.
