Strategic Account Relationship Manager (Mid-level)

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The role is responsible for supporting third-party vendors involved in property claims. This includes being a great partner with all vendors that execute property claim services such as home repairs estimates and contractors. The individual will need to handle all aspects of managing a portfolio of contracts related to property claims and possess a strong understanding of third-party vendor management.

Key aspects of this role include:

• Vendor Management: Overseeing third-party vendors who provide services for property claims. This encompasses identifying selecting onboarding and monitoring these vendors.

• Contract Management: Managing a portfolio of contracts with these vendors. This involves ensuring contracts are clear legally sound and outline the scope of work timelines liabilities and insurance requirements.

• Property Claims Oversight: Understanding the lifecycle of property claims and how third-party vendors contribute to their resolution.

• Relationship Management: Building and maintaining strong relationships with vendors to ensure efficient and effective service delivery.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Plano TX Phoenix AZ Colorado Springs CO Charlotte NC Chesapeake VA or Tampa FL.

Relocation assistance is not available for this position.

What youll do:

• Manage supplier relationships with external partners and internal business team members.

• Monitor strategic account partner satisfaction understands and applies data-driven insights to influence strategies to drive the achievement of business goals.

• Assist senior or lead with timely and appropriate resolution of escalations from supplier relationships.

• Partner with team to work with research analytics finance and staff area leaders to identify influence and lead cross departmental improvement efforts.

• Find opportunities to document and facilitate improvements to partnership with senior and leads participate in periodic meetings with senior personnel and partners to cultivate relationships and uncover opportunities to develop operational efficiencies of products.

• Ensure risks associated with business activities are effectively identified measured and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 4 years experience in supplier relationship management to include supplier governance procurement and/or supply chain management experience.

• Proficient knowledge and experience with applicable industry and products for the assigned functional area.

• Basic Data Analysis skills.

• Strong relationship management skills and demonstrated ability to influence decisions at leadership levels.

• Strong issue resolution and follow-up skills.

• Demonstrated experience communicating with Senior leaders and strong interpersonal skills.

• Strong written communication skills.

• Proficient knowledge of project management and prioritization skills.

• Proficient level of business acumen in the areas of the business operations industry practices regulatory requirements and emerging trends required.

• Travel may be required.

What sets you apart:

• Property Claims Knowledge: Deep understanding of property insurance policies coverage endorsements and exclusions. This includes knowledge of different perils (fire water wind hail etc.) and how they impact property.

• Communication & Relationship Management: This encompasses clear transparent and honest communication active listening building trust and fostering mutual respect. It includes understanding non-verbal cues knowing when to listen and using persuasive language to inspire collaboration.

• Negotiation Skills: The ability to effectively negotiate contracts terms pricing and service levels is crucial.

• Performance Monitoring & Management: This involves setting clear measurable performance benchmarks (KPIs) and regularly reviewing vendor performance against these standards. It includes providing constructive feedback identifying underperformance early and driving continuous improvement.

Compensation range: The salary range for this position is: $77120.00 - $147390.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.