Desktop & Technical Support

Paarl - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Reference: CPT000357-AE-1

We are looking for aDesktop & Technical Support professional in Paarl to provide reliable IT support to end-users and group companies. The role focuses on resolving hardware software and network issues while ensuring a secure and efficient IT environment.

Duties & Responsibilities

Key Responsibilities
Provide Tier 12 technical support (desktop laptops printers mobile devices).
Set up and maintain workstations software and security updates.
Assist with basic network support (Wi-Fi VPN connectivity).
Support CCTV and access control systems.
Manage IT tickets documentation and knowledge base updates.
Support user accounts (onboarding/offboarding access passwords).
Assist the Group support department with technical issues and escalations.
Liaise with service providers and manage SLA performance.
Prepare weekly and monthly incident/status reports.

Requirements
Essential:
13 years experience in desktop support or help desk.
Good knowledge of Windows/macOS and Office 365.
Basic understanding of networking and IT security.
Strong troubleshooting and customer service skills.

Advantageous:
Experience with Active Directory Microsoft 365 Admin Centre or ticketing systems.
IT certifications (CompTIA A Network).
Experience supporting remote/hybrid users.

Personal Attributes
Strong problem-solving ability
Customer-focused and service-driven
Well organised with good time management
Detail-oriented and able to work independently and in a team

Please email your CV through towith a photo salary expectation location and availability

Reference: CPT000357-AE-1We are looking for aDesktop & Technical Support professional in Paarl to provide reliable IT support to end-users and group companies. The role focuses on resolving hardware software and network issues while ensuring a secure and efficient IT environment.Duties & Responsibil...