Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate:

$48300 - $64400

Multiple factors including Individual experience skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IPs annual incentive plan.

Category/Shift:

Salaried Full-Time

Physical Location:

Forest Park GA

The Job You Will Perform:

• Acts as the primary point of contact to International Papers customers and is entrusted to ensure that our customers receive a world-class customer experience.

• Entrusted as a key-member of the sites team to meet or exceed customer expectations and business objectives.

• Mastery of Customer Account Specialist accountabilities including:

• Convert customer purchase orders to manufacturing production orders.

• Ensure raw materials and tooling are ordered to support production.

• Communicate professionally and respectfully with internal and external customers regarding issues such as order status estimates/quotations order changes and order confirmations.

• Monitor and manage customer inventory levels.

• Investigate and resolve: order discrepancies customer quality complaints overdue accounts receivable and aged inventory.

• Establish strong relationships and communicate daily with representatives from operations shipping and maintenance to stay abreast of plant activities that could impact customer order fulfillment.

• Demonstrate a thorough understanding of plant specific manufacturing capabilities.

• Coordinate with representatives from the design sales pricing and operations department to manage the implementation of new customer items.

• Demonstrates a solid understanding of the business objectives goals and values of International Paper.

• Make daily decisions that maximize customer satisfaction and plant capacity balancing.

• Solve problems with technical and business acumen poise and a sense of urgency.

• Build strong relationships with customer contacts to establish and maintain International Papers competitive advantage of providing customers with a world-class customer experience.

• Establish manage and enforce correct order unitization.

• Demonstrate a solid understanding of International Papers pricing models including variable contributions levels.

• Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in first out).

• Routinely assess and report possible obsolescence concerns of aged inventory.

• Participate in the plants NPI (non-price improvement) initiatives especially in the areas of aged inventory trailer utilization and operational efficiencies.

• Provide data reporting of orders sales and inventory to plant management sales teams and customers as requested.

• Create and manage customer-specific reporting requirements such as daily status updates order prioritization MSF delivery OTD (on-time delivery) and warehoused inventory status.

• Coordinate the efforts of internal and external vendors to ensure the correct tooling artwork and CADs (computer-aided design) are approved by the customer and provided to the manufacturing team.

• Consistently demonstrate exceptional administrative organizational and communication skills.

• Observe and report to plant management and sales teams noteworthy customer concerns or trends.

• Participate in production meetings to ensure that orders are tracked from receipt of roll-stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer.

• Research and resolve customer order discrepancies to include customer credits or debits quality concerns make-up orders and returned/reworked items.

• Ensures customer price lists are accurate and update when required.

• Research and address discrepancies on weekly Accounts Receivable Reporting to ensure correct pricing and timely payments maintained.

• Work independently with minimal oversight.

• Provide forecasts to plant management and sales teams based on customer input and/or historical trends.

• Provide quality assurance checks on technical specifications used for quoting new business.

• Communicates customer expectations and requests to scheduling manufacturing and shipping departments.

The Skills You Will Bring:

• 3 years of industry experience with a high school diploma/GED or an undergraduate degree

• Ability to perform basic math functions such as working with fractions and percentages manipulating and recording figures to provide accurate quantities estimates and quotations.

• High level of proficiency in Microsoft Office products specifically Excel and Word

• Outstanding communication skills written and verbal.

• Customer Focus

• Decision-Making

• Attention to detail

• Integrity and Trust

• Perseverance

• Composure

• Team Oriented

• Relationship building

• Multi-tasking

• Ability to work under pressure

• Flexible

• Quick thinker / Learner

• Exceptional problem solver

• Good listener

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health welfare and retirement plans including Medical Dental Life insurance Flexible Spending Accounts Short-term and Long-term Disability 401(k) Company-funded retirement contributions Paid Time Off Education & Development (including Tuition Reimbursement) Student Loan Repayment Assistance and Voluntary Benefits including insurance for home auto vision and pets.

The Career You Will Build:

Sales and Leadership training promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people the planet and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and youll see why our team members say theyre Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets IPride Women in IP and the African American ENC. We invite you to bring your uniqueness creativity talents experiences and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods and enable worldwide commerce and pulp for diapers tissue and other personal care products that promote health and wellness. Headquartered in Memphis Tenn. we employ approximately 38000 colleagues globally. We serve customers worldwide with manufacturing operations in North America Latin America North Africa and sales for 2022 were $21.2 billion. Additional information can be found by visiting .

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact or .