Customer Services Representative
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Customer Services Representative at Holy City Pediatric Therapy
Job Responsibilities:
- Handle incoming calls and emails from parents and caregivers regarding appointments services and general inquiries
- Assist in scheduling therapy sessions and managing appointment calendars
- Provide excellent customer service by addressing clients needs and concerns in a professional and empathetic manner
- Collaborate with therapists and other team members to ensure seamless communication and coordination of services
- Maintain accurate and up-to-date client records in the system
- Handle billing inquiries and process payments
- Assist with administrative tasks as needed
Essential Qualifications:
- Excellent communication skills both verbal and written
- Strong interpersonal skills and the ability to build rapport with clients
- Attention to detail and strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in computer skills and familiarity with office software
- Ability to maintain confidentiality and handle sensitive information with discretion
Desired Experience:
Minimum of 1-2 years of experience in customer service or a related field
Salary & Benefits:
Salary: To be discussed
Benefits: Health insurance paid time off retirement plan professional development opportunities
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
