Customer Account Coordinator
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Job Location:
Eatontown, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Join a Precision-Driven Team at BRECOflex CO. L.L.C.
Are you a bilingual professional who loves connecting with customers and ensuring their needs are met with precision and care At BRECOflex CO. L.L.C. were looking for a Customer Account Coordinator who thrives on problem-solving supporting sales teams and delivering an exceptional customer experience from start to finish.
In this role youll be the go-to resource for our customers supporting them every step of the way from inquiries and quotes to order management and returns. Youll collaborate closely with our sales team ensuring our customers receive fast accurate and solutions-focused support. If you love connecting with people solving challenges and taking ownership of your work this is the role for you!
Scheduled Hours 8:30am - 5:00pm
What Youll Do:
- Manage customer inquiries via phone email and chat inquiries.
- Support outside sales teams with account management and Western territory coordination.
- Process customer orders ensuring accuracy and timely fulfillment.
- Respond to customer needs including technical product support quotes order updates and complaint resolution.
- Manage CRM records issue RGA/RMAs and handle returns precisely.
- Collaborate with vendors purchasing teams and internal departments to meet customer requirements.
- Ensure compliance with ISO 9001 standards in daily activities.
What Were Looking For:
- Education: A high school diploma or GED is required.
- Experience:
- Minimum 3 years in a customer service or account support role.
- Experience in manufacturing or industrial settings preferred.
- Skilled in CRM tools ERP systems (SAGE) and pricing programs.
- Proven ability to support customers and sales teams effectively.
- Experience with inventory and purchasing systems required.
- Experience with communication customer product needs and application.
- Skills:
- Fluent in Spanish and English (written and verbal) preferred
- Proficient in Microsoft Excel/Google Sheets.
- Exceptional communication organizational and problem-solving skills.
Work Environment:
- Office setting Scheduled hours (8:30 am - 5:00 pm).
- Ability to sit and work at a computer for extended periods of time.
- Must be comfortable handling a high volume of customer communication in a fast-paced environment.
- Frequent use of phone email chat video conferencing and other digital communication platforms.
Compensatiopn and Benefits:
- Salary Range:$21/hr- $22hr based on experience
- Free Medical Dental Vision Disability and Life Insurance
- Flexible Spending and Health Savings Accounts
- Employer Paid Life Insurance for Employees
- Paid Time Off:Vacation Personal Sick Days
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- Free Snacks!!
Our Mission
To deliver innovative high quality solutions through trusted partnerships empowered people and a culture of excellence that drives performance and value across every market we serve.
Ready To Apply
About BRECOflex
BRECOflex CO. L.L.C. is a trusted manufacturer of high precision timing belts and drive components serving diverse industries since 1989. As an ISO-certified company we prioritize innovation quality and continuous improvement in a collaborative high-tech environment.
Required Experience:
IC
Key Skills
- Time Management
- Marketing
- Microsoft Office
- Public Relations
- Customer Service
- Microsoft Outlook
- Microsoft Word
- Account Management
- Microsoft Powerpoint
- Microsoft Excel
- Social Media Management
- Sales Support
