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Position: Transition Handover Take-Over (HOTO) Manager Mumbai

Business: Property and Asset Management Mumbai

What this job involves

You will be responsible for managing seamless handover and take-over processes for property management transitions facility relocations and service contract transfers. This role ensures business continuity minimizes operational disruptions and delivers exceptional client experiences during critical transition periods.

• Transition Planning & Execution

• Develop comprehensive HOTO plans for property management transitions including timelines resource allocation and risk mitigation strategies

• Coordinate cross-functional teams including property management engineering security cleaning and vendor partners during transition periods

• Establish clear communication protocols and stakeholder engagement frameworks for all transition activities

• Manage transition budgets and ensure cost-effective delivery of HOTO services

• Stakeholder Management

• Serve as primary point of contact for clients outgoing service providers and internal teams throughout transition processes

• Facilitate regular status meetings progress reports and issue resolution sessions with key stakeholders

• Ensure client expectations are clearly defined communicated and met throughout the transition period

• Build and maintain strong relationships with vendor partners and service providers to enable smooth transitions

• Quality Assurance & Risk Management

• Conduct thorough due diligence reviews of existing operations contracts and service level agreements

• Identify potential risks and develop contingency plans to address operational financial and reputational concerns

• Implement quality control measures to ensure seamless service delivery during and after transitions

• Document lessons learned and best practices to continuously improve HOTO processes

• Documentation & Compliance

• Maintain comprehensive transition documentation including asset inventories contract summaries and operational procedures

• Ensure compliance with regulatory requirements safety standards and contractual obligations throughout transition periods

• Coordinate knowledge transfer sessions and training programs for new operational teams

• Develop and maintain standard operating procedures for various types of HOTO scenarios

• Overseeing all building systems including fire/life safety MEP and all critical utilities.

• Ensuring the documentation of assets under asset list/ tracker.

• Ensuring the documentation and checking of the assets under defect liability period and AMC/CAMC in a tracker.

• Be responsible for hiring training and development of shift engineers and maintenance staff.

• Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance.

• Maintaining service level agreements and keeping performance indicator scores above excellence.

• Ensuring timely renewal of the agreement submission of invoices and follow-ups for the payments.

• Overseeing all vendor quotations and invoices.

• Ensure proper signoffs for attendance and all the required details for cost sheet submission.

• Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice.

• Play a key role in managing Engineering operational accounts for buildings as required and assisting in budgeting.

• Recommending/implementing Asset specific maintenance safety procedures and enforcing compliance.

• To ensure all the planned preventive maintenance (PPM) are being timely carried out.

• Suggest and implement improvements for preventive maintenance programs as required.

• Coordinating with contractors tenants and engineers.

• Maintaining service /repair contracts.

• Conducting risk/root-cause analysis in case of system failures and breakdowns and creating corrective /preventive action plan.

• Implementing and administering inventory control programs for purchase of parts and utilisation.

• Assessing of the building operations and working towards mitigation of highlighted inherent risks.

• Conducting regular inspections of operating MEP equipment systems; making necessary adjustments and managing controls as per requirements.

• Ensuring compliance with applicable codes regulations government agencies and company directives.

• Coordinate and maintain the as-built drawing and transition document library.

• Creating emergency response plan and taking part in evacuation drills.

• Maintaining engineering and other reports like DMR and MMR.

• Develops/maintains effective Asset specific maintenance and safety procedure manuals.

• Ensuring proper signoffs for attendance and all the required details for cost sheet submission.

• Ensuring timely submission ofclient approved cost sheet to JLL office and follow up for invoice from JLL office.

• Submitting the invoice to the client and following-up for payments.

• • Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.

  • Facilitate the services under the Slogan No Safety No Work.

• Client:

  You will be working on site name which is a Commercial located at Mumbai

  Site dynamics:

  1. Work Schedule and other details:

  2. Site team: e.g.: Property Manager 2

  Reporting:

  You would be accountable to the Property Manager & Ops manager.

  Sound like you Here is what were looking for:

  Being Analytical and Meticulous

  Paying attention to detail and having excellent problem-solving skills is essential. Teamwork and management skills are added advantages. You must have the capacity to multitask efficiently with excellent communication skills (written and oral)

  Qualifications

  You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent with min 4 to 5 years of working experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

• • Additionally this role requires a thorough understanding of all safety and environmental concerns as they relate to the equipment and the overall plant arena.

  • Strong project management skills with proficiency in project management software and methodologies.

  • Excellent written and verbal communication skills with ability to present to senior executives and client stakeholders

  • Advanced problem-solving abilities and experience managing multiple competing priorities in fast-paced environments

  • Proficiency in Microsoft Office Suite property management software and database management systems

  • Strong analytical skills with attention to detail and accuracy in documentation and reporting

• What we can do for you:

  At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

  Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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