Head of Student Support Services

Lyceum College invites applications for the position of Head of Student Support Services a senior academic leadership role within the Academic Management Team. This role is central to ensuring student success within Lyceums distance learning model with a strong focus on student engagement retention wellbeing and inclusive academic support.

The successful candidate will lead and coordinate comprehensive student support services across the student lifecycle ensuring that no student is left behind. The role also champions Lyceum EDGE (Empower Develop Guide Elevate) the Colleges flagship digital academic support and literacy initiative.

Key Responsibilities

• Providing strategic leadership for student support services across all academic cycles
  
• Overseeing student communications queries escalations and service delivery turnaround times
  
• Monitoring student engagement identifying at-risk students and coordinating early intervention strategies
  
• Leading onboarding and orientation programmes for new students
  
• Coordinating academic advising wellness and mental health support initiatives
  
• Developing and implementing inclusive disability support frameworks in line with regulatory standards
  
• Managing and delivering the Lyceum EDGE webinar and student success series
  
• Providing oversight and mentorship to the Student Representative Council (SRC)
  
• Supporting Open Days student engagement campaigns and graduation-related student services
  
• Assisting with oversight of the Writing Centre in collaboration with academic leadership
  

Requirements

Minimum Requirements

Qualifications

• Minimum NQF Level 6 qualification in Education or a related field
  
• A Bachelors degree is preferred
  

Experience

• At least five years experience in student support student affairs academic advising or a related higher education environment
  
• Demonstrated experience in distance or blended learning contexts
  
• Proven leadership experience managing programmes initiatives or teams
  
• Working knowledge of regulatory expectations for student support and inclusivity
  

Skills and Competencies

Strong understanding of the student lifecycle in distance learning

Excellent communication leadership and stakeholder engagement skills

Proficiency in digital platforms learning management systems and student analytics

Ability to design and deliver student-facing campaigns webinars and support initiatives

Empathetic student-centered and solutions-driven approach

Personal Attributes

• Strong leadership and decisiveness
  
• High levels of integrity and confidentiality
  
• Commitment to inclusivity student wellbeing and academic success
  
• Ability to perform effectively in high-volume deadline-driven environments