IT Support Engineer

The IT Support Agent is responsible for providing technical support to employees within the Labournet Group. Ensuring that employees have functional company equipment keeping record thereof and troubleshooting any issues that may arise. The main criteria of successful job performance is ensuring that the agreed service levels are met or exceeded for end-user support. 

Minimum Experience Required: 

• 2-3 years of practical work in the field of IT and IT Support (at user system and network level) 
• Troubleshooting Windows 11 
• Experience with the Office 365 Admin Center  
• Experience in troubleshooting and performing administrative tasks on desktops laptops and end- user devices 
• Experience in liaising with partners and vendors 
• Experience with ticket handling and management systems including prioritisation 
• Working knowledge and experience with Active Directory 

Core metrics: 

• Physical ability to do manual labour (install network cables laptops printers etc.) 
• Ability to interact and communicate on all levels. 
• Troubleshoot all IT related queries  
• Maintain systems to ensure quality control. 

Qualifications :

• Matric 
• A N MCSA / MSCE 
• Diploma/B. Degree in IT would be advantageous 

Additional Information :

Why Join Labournet

At Labournet youre joining more than a company - youre becoming part of a platform built to empower people and drive purpose. With over 28 years of innovation in compliance and people solutions we invest in our employees so they can grow make a national impact and help shape the future of work across South Africa.

What We Offer:

• Youll obtain a wealth of experience and knowledge at a much faster pace than you would in an internal compliance-focused role due to our national footprint across different industries.
• Youll have access to structured career paths accredited training performance coaching and mentorship to support your professional growth.
• Youll be part of a team that drives compliance and transformation across South Africa giving your work real purpose and impact.
• Youll benefit from hybrid work options and a culture that supports work-life integration because we believe wellbeing fuels performance.
• Youll enjoy competitive salaries holistic benefits and a lucrative sales commission policy.
• Youll thrive in a collaborative tech-enabled environment where we value output over hours and encourage innovation at every level.

How We Work

Gone are the days of rigid office hours and long commutes. Our hybrid working model allows teams to co-create flexible arrangements that support productivity and personal wellbeing.

Who We Are:

Labournet is a proudly South African company offering integrated solutions in Payroll Labour Law Health & Safety Transformation Training Technology and Commercial Compliance. We serve over 6500 businesses nationwide helping them stay compliant and competitive.

Remote Work :

No

Employment Type :

Full-time